{"id":56160,"date":"2026-04-02T11:45:23","date_gmt":"2026-04-02T11:45:23","guid":{"rendered":"https:\/\/www.africa-press.net\/sierra-leone\/all-news\/immigration-officers-trained-in-security-and-customer-care"},"modified":"2026-04-02T12:48:57","modified_gmt":"2026-04-02T12:48:57","slug":"immigration-officers-trained-in-security-and-customer-care","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/sierra-leone\/all-news\/immigration-officers-trained-in-security-and-customer-care","title":{"rendered":"Immigration Officers Trained in Security and Customer Care"},"content":{"rendered":"

Africa-Press – Sierra-Leone. <\/strong><\/span>The leadership of the Sierra Leone Immigration Department (SLID) has launched a comprehensive training program focused on quality customer service. Partnering with Premier Hospitality Services, the initiative aims to equip officers nationwide with the soft skills necessary to interact effectively with travelers while upholding national security standards.<\/p>\n

During his keynote address, Chief Immigration Officer Moses Tiffa Baio described the training as a cornerstone of SLID\u2019s ongoing transformation, emphasizing the goal of developing a modern security institution grounded in professionalism and patriotism.<\/p>\n

\u201cImmigration control is the last contact for travelers departing and the first for those arriving,\u201d Dr. Baio noted. \u201cOur conduct shapes public trust, national image, visitor experience, and investor confidence.\u201d<\/p>\n

Deputy Chief Immigration Officer Amadu Bah urged personnel to serve with empathy, fairness, and respect, noting that professional treatment of the public builds a positive national character.<\/p>\n

Furthermore, Director of Passports, James Kanneh, highlighted that \u201cCustomer Service Excellence\u201d is one of the four key pillars of the department\u2019s transformation. He challenged officers to move beyond theory and actively apply practical skills in the field.<\/p>\n

Additionally, the CEO of Premier Hospitality Services reminded officers that they are the gatekeepers of national security. She noted that polite interactions reduce complaints and bolster staff morale.<\/p>\n

Following a successful first phase for officers, this expanded training signifies SLID\u2019s commitment to continuous improvement. By integrating role-play, group discussions, and experience sharing, the department ensures that its personnel are not only security-ready but service-oriented as Sierra Leone positions itself as a welcoming destination for global travelers and investors.<\/p>\n

For More News And Analysis About Sierra-Leone<\/span> Follow Africa-Press<\/span><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Sierra-Leone. The leadership of the Sierra Leone Immigration Department (SLID) has launched a comprehensive training program focused on quality customer service. Partnering with Premier Hospitality Services, the initiative aims to equip officers nationwide with the soft skills necessary to interact effectively with travelers while upholding national security standards. During his keynote address, Chief […]<\/p>\n","protected":false},"author":84,"featured_media":56158,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,12],"tags":[292],"class_list":["post-56160","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-policy","tag-sierra-leone"],"yoast_head":"\nImmigration Officers Trained in Security and Customer Care - Sierra Leone<\/title>\n<meta name=\"description\" content=\"The leadership of the Sierra Leone Immigration Department (SLID) has launched a comprehensive training program focused o ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/sierra-leone\/all-news\/immigration-officers-trained-in-security-and-customer-care\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Immigration Officers Trained in Security and Customer Care\" \/>\n<meta property=\"og:description\" content=\"The leadership of the Sierra Leone Immigration Department (SLID) has launched a comprehensive training program focused o ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/sierra-leone\/all-news\/immigration-officers-trained-in-security-and-customer-care\" \/>\n<meta property=\"og:site_name\" content=\"Sierra Leone\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AfricaPressTunisiaa\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-02T11:45:23+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-02T12:48:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/sierra-leone\/sites\/16\/2026\/04\/sm_1775121507.576206.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditoren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditoren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/sierra-leone\/all-news\/immigration-officers-trained-in-security-and-customer-care#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/sierra-leone\/all-news\/immigration-officers-trained-in-security-and-customer-care\"},\"author\":{\"name\":\"cfeditoren\",\"@id\":\"https:\/\/www.africa-press.net\/sierra-leone\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"headline\":\"Immigration Officers Trained in Security and Customer Care\",\"datePublished\":\"2026-04-02T11:45:23+00:00\",\"dateModified\":\"2026-04-02T12:48:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/sierra-leone\/all-news\/immigration-officers-trained-in-security-and-customer-care\"},\"wordCount\":276,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/sierra-leone\/all-news\/immigration-officers-trained-in-security-and-customer-care#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/sierra-leone\/sites\/16\/2026\/04\/sm_1775121507.576206.jpg\",\"keywords\":[\"Sierra-Leone\"],\"articleSection\":[\"all news\",\"policy\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/sierra-leone\/all-news\/immigration-officers-trained-in-security-and-customer-care#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/sierra-leone\/all-news\/immigration-officers-trained-in-security-and-customer-care\",\"url\":\"https:\/\/www.africa-press.net\/sierra-leone\/all-news\/immigration-officers-trained-in-security-and-customer-care\",\"name\":\"Immigration Officers Trained in Security and Customer Care - 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