{"id":10094,"date":"2021-05-11T18:08:29","date_gmt":"2021-05-11T18:08:29","guid":{"rendered":"https:\/\/www.africa-press.net\/south-africa\/?p=10094"},"modified":"2021-05-11T17:23:42","modified_gmt":"2021-05-11T17:23:42","slug":"facebook-explains-the-technical-glitch-that-removed-palestinian-posts-on-instagram","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/south-africa\/all-news\/facebook-explains-the-technical-glitch-that-removed-palestinian-posts-on-instagram","title":{"rendered":"Facebook explains the \u2019technical glitch\u2019 that removed Palestinian posts on Instagram"},"content":{"rendered":"

Africa-Press<\/a> – South-Africa<\/a>. <\/strong><\/span>Social media has been called on to explain its \u2019discriminatory\u2019 algorithms after Instagram and Twitter blamed technical errors for deleting posts that mention the forceful removal of Palestinians from East Jerusalem.<\/p>\n

According to reports, Palestinians living in the Sheikh Jarrah neighbourhood have taken to social media to post on the violence and evictions, but users found their posts, photos or videos removed or their accounts blocked.<\/p>\n

Instagram and Twitter said the accounts were “suspended in error by our automated systems” but assured the issue had been resolved and content reinstated. However, groups in the Middle East say there are still complaints of content removal.<\/p>\n

In a statement, Instagram said that an automated update caused content re-shared by multiple users to appear as missing. This affected posts on Sheikh Jarrah, Colombia as well as US and Canadian indigenous communities.<\/p>\n

IOL TECH spoke to a Facebook company spokesperson and this is what the company said about the issue.<\/p>\n

\u201cTowards the end of last week, Instagram experienced a technical bug which impacted millions of people\u2019s Stories, Highlights and Archives globally. People around the world who were impacted by the bug, including many in our Palestinian community, saw their Stories that were re-sharing posts disappear, as well as their Archive and Highlights Stories.\u201d<\/p>\n

\u201cThe bug wasn\u2019t related to the content itself, but was rather a widespread technical issue. This was fixed as quickly as possible, and Stories that had not expired were restored and once again available to view.\u201d<\/p>\n

Facebook added that users whose Stories had already expired can find their Stories restored in their Archives, as long as the Archive function is enabled.<\/p>\n

\u201cWe are so sorry this happened – especially to those who felt like they could not bring attention to incredibly important causes, and who felt this was an intentional suppression of their voices and stories. That was not our intent whatsoever.<\/p>\n

Facebook noted that \u0627\u0644\u0627\u0642\u0635\u0649# and \u0627\u0644\u0623\u0642\u0635\u0649# (Aqsa and al-Aqsa) hashtags were restricted and said they were restricted in \u2019error\u2019.<\/p>\n

\u201cOn May 7, we were also made aware that the \u0627\u0644\u0627\u0642\u0635\u0649# and \u0627\u0644\u0623\u0642\u0635\u0649# hashtags were restricted in error – these restrictions have been lifted and people should now be able to use them as normal. This was unrelated to the technical issue, which affected Stories, Archives and Highlights globally and has also now been fixed.\u201d<\/p>\n

It was unclear what caused this error.<\/p>\n

This is what the company said about Instagram\u2019s warning labels and said that warning labels were applied to content in error.<\/p>\n

\u201cWhen content is particularly graphic, violent or sensitive, we may add warning labels to prepare people before they click through to see it. That\u2019s because we understand that some people have different sensitivities when it comes to this type of content. Content underneath these warning labels is still available to view for anyone who chooses to see it, and the warning labels do not mean that the content breaks our rules. We\u2019re aware that some people were seeing warning labels applied to their Stories, despite the content not being graphic. We\u2019ve removed the labels which were applied in error, and we\u2019re working to prevent this happening again.\u201d<\/p>\n

Facebook said it is \u201cclosely monitoring\u201d the situation in Sheikh Jarrah and vowed that it will \u201ccontinue to review and address issues\u201d as soon as teams become aware of them.<\/p>\n

IOL TECH<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – South-Africa. Social media has been called on to explain its \u2019discriminatory\u2019 algorithms after Instagram and Twitter blamed technical errors for deleting posts that mention the forceful removal of Palestinians from East Jerusalem. According to reports, Palestinians living in the Sheikh Jarrah neighbourhood have taken to social media to post on the violence and […]<\/p>\n","protected":false},"author":84,"featured_media":10093,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,8,9],"tags":[274,315,275],"class_list":["post-10094","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-homepage-english","category-miscellaneous","tag-africa-press","tag-africa-press-south-africa","tag-south-africa-2"],"yoast_head":"\nFacebook explains the \u2019technical glitch\u2019 that removed Palestinian posts on Instagram - South Africa<\/title>\n<meta name=\"description\" content=\"Social media has been called on to explain its \u2019discriminatory\u2019 algorithms after Instagram and Twitter blamed technical ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/south-africa\/all-news\/facebook-explains-the-technical-glitch-that-removed-palestinian-posts-on-instagram\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Facebook explains the \u2019technical glitch\u2019 that removed Palestinian posts on Instagram\" \/>\n<meta property=\"og:description\" content=\"Social media has been called on to explain its \u2019discriminatory\u2019 algorithms after Instagram and Twitter blamed technical ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/south-africa\/all-news\/facebook-explains-the-technical-glitch-that-removed-palestinian-posts-on-instagram\" \/>\n<meta property=\"og:site_name\" content=\"South Africa\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AfricaPressTunisiaa\" \/>\n<meta property=\"article:published_time\" content=\"2021-05-11T18:08:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/south-africa\/sites\/31\/2021\/05\/img-609abd856cedc.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"404\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditoren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditoren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/south-africa\/all-news\/facebook-explains-the-technical-glitch-that-removed-palestinian-posts-on-instagram#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/south-africa\/all-news\/facebook-explains-the-technical-glitch-that-removed-palestinian-posts-on-instagram\"},\"author\":{\"name\":\"cfeditoren\",\"@id\":\"https:\/\/www.africa-press.net\/south-africa\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"headline\":\"Facebook explains the \u2019technical glitch\u2019 that removed Palestinian posts on Instagram\",\"datePublished\":\"2021-05-11T18:08:29+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/south-africa\/all-news\/facebook-explains-the-technical-glitch-that-removed-palestinian-posts-on-instagram\"},\"wordCount\":568,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/south-africa\/all-news\/facebook-explains-the-technical-glitch-that-removed-palestinian-posts-on-instagram#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/south-africa\/sites\/31\/2021\/05\/img-609abd856cedc.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-South-Africa\",\"South-Africa\"],\"articleSection\":[\"all news\",\"homepage-english\",\"miscellaneous\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/south-africa\/all-news\/facebook-explains-the-technical-glitch-that-removed-palestinian-posts-on-instagram#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/south-africa\/all-news\/facebook-explains-the-technical-glitch-that-removed-palestinian-posts-on-instagram\",\"url\":\"https:\/\/www.africa-press.net\/south-africa\/all-news\/facebook-explains-the-technical-glitch-that-removed-palestinian-posts-on-instagram\",\"name\":\"Facebook explains the \u2019technical glitch\u2019 that removed Palestinian posts on Instagram - 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