{"id":54280,"date":"2023-09-30T23:01:00","date_gmt":"2023-09-30T23:01:00","guid":{"rendered":"https:\/\/www.africa-press.net\/south-africa\/all-news\/computer-says-no-police-remain-tight-lipped-on-glitches-in-crime-reporting-system"},"modified":"2023-10-01T00:38:06","modified_gmt":"2023-10-01T00:38:06","slug":"computer-says-no-police-remain-tight-lipped-on-glitches-in-crime-reporting-system","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/south-africa\/all-news\/computer-says-no-police-remain-tight-lipped-on-glitches-in-crime-reporting-system","title":{"rendered":"Computer says no: Police remain tight-lipped on glitches in crime reporting system"},"content":{"rendered":"

Africa-Press – South-Africa. <\/strong><\/span>The South African Police Service (SAPS) national crime reporting computer system has been experiencing glitches. It was reportedly offline last weekend and has been on and off since.<\/p>\n

When reporting a crime, SAPS uses two systems \u2013 the Integrated Case Docket Management System (ICDMS) and the older Crime Administration System (CAS).<\/p>\n

The ICDMS, which is set to ultimately replace CAS, generates eDockets which are predominantly used by detectives. According to the government news website: “eDocket allows for an integrated method of monitoring police documents, dockets and the storage thereof. This will ultimately reduce the chances of dockets going missing or being tampered with.”<\/p>\n

Last Thursday, a source, who preferred to remain anonymous so as to not jeopardise his case, went to the Sea Point police station to report a theft and it took a week \u2013 until Thursday morning \u2013 for him to receive a case number and for a detective to be assigned to his case.<\/p>\n

When enquiring at the police station about the cause of his wait, he said he was told that the “national police computer system is offline and I must be patient”.<\/p>\n

A police officer confirmed to GroundUp that there was a system issue, and that the system was on and off, but there was no reason why it should affect the work of the police.<\/p>\n

“System glitches happen, but they never last as long as seven days. There could be a number of reasons for the system to go offline, like an electrical fault or just a fault in the system. But this doesn\u2019t mean that when a complainant comes to the police station to report a crime, they should be sent away, or they should receive minimal help,” the officer said.<\/p>\n

“If the system is offline, information and details can still be captured manually. Every police station has a crime register. This is where you write down all the necessary information from a complainant for a docket to be opened. Once the docket is opened, it can be taken to the nearest police station by an officer and the information captured on the system.<\/p>\n

“This is just a classic case of laziness from the police. There is always a solution to every problem.”<\/p>\n

We asked an officer at the Rondebosch police station whether their computer system was offline. The officers on duty said: “I don\u2019t know. We haven\u2019t used it today.”<\/p>\n

GroundUp asked the provincial SAPS for comment on Wednesday and was referred to Brigadier Athlenda Mathe from national SAPS. After not answering calls and replying instead to a WhatsApp text, Mathe asked GroundUp to send the queries on WhatsApp. No response came.<\/p>\n

On Thursday morning, after GroundUp contacted Mathe again, the response, which came at around 8:00, was: “I haven\u2019t received a response let me check and send a reminder.” Calls thereafter to Mathe were neither answered nor returned.<\/p>\n

For More News And Analysis About South-Africa<\/a> Follow Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – South-Africa. The South African Police Service (SAPS) national crime reporting computer system has been experiencing glitches. It was reportedly offline last weekend and has been on and off since. When reporting a crime, SAPS uses two systems \u2013 the Integrated Case Docket Management System (ICDMS) and the older Crime Administration System (CAS). The […]<\/p>\n","protected":false},"author":84,"featured_media":54278,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,12],"tags":[274,315,275],"class_list":["post-54280","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-policy","tag-africa-press","tag-africa-press-south-africa","tag-south-africa-2"],"yoast_head":"\nComputer says no: Police remain tight-lipped on glitches in crime reporting system - South Africa<\/title>\n<meta name=\"description\" content=\"The South African Police Service (SAPS) national crime reporting computer system has been experiencing glitches. 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