{"id":12141,"date":"2020-07-16T17:31:02","date_gmt":"2020-07-16T17:31:02","guid":{"rendered":"https:\/\/www.africa-press.com\/tanzania\/?p=12141"},"modified":"2020-07-16T17:31:02","modified_gmt":"2020-07-16T17:31:02","slug":"crdb-launches-digital-customer-feedback","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/tanzania\/economy\/crdb-launches-digital-customer-feedback","title":{"rendered":"CRDB LAUNCHES DIGITAL CUSTOMER FEEDBACK"},"content":{"rendered":"

Author: <\/i>HAZLA OMAR<\/strong>
\nAfricaPress-Tanzania:<\/strong> CRDB Bank has replaced old, jukebox styled, suggestion boxes with new digitized applications that can be accessed via one\u2019s mobile phone, tablet or portable computers.<\/p>\n

The new digital \u2018suggestion app\u2019 using QR Code and has already taken immediate application effect through the theme; \u2018Tunakusikiliza, tupe maoni!\u2019.<\/p>\n

CRDB\u2019s Northern Zone Manager, Chiku Issa, said through the new system, clients\u2019 complaints will also receive rapid response and solutions.<\/p>\n

\u201cWe are revolutionising customer feedback services by taking the suggestion boxes right to the palms of their hands, through digital applications,\u201d Ms Issa said on Thursday.<\/p>\n

The old suggestion boxes, installed at bank lobbies to collect customers\u2019 feedback, through a paper-written method were collected once a week and the seven-day duration was a rather long wait until the process of addressing the problem starts.<\/p>\n

\u201cBesides, even the idea of treating all complaints at once, upon opening the box, lacked the tailor-made direct response to individuals who logged the complaints. \u201cThis means it was hardly effective in making the customers or clients feel that their needs and demands were solved, or even reached the right desk,\u201d said the manager during the launch of the service at the bank\u2019s Friends Corner Branch in Arusha City.<\/p>\n

One of the bank\u2019s clients Ms Dina Patrick said the new QR Code will be helpful to pupils and students, because they are the ones who regularly pay their fees through online and mobile money transfers, therefore when stuck, they can use the application to solve their problems.<\/p>\n

Another customer, Charles Hotay, said in the past they were forced to report to the bank whenever they had complaints and then subjected to fill forms then slot the papers into suggestion boxes without being sure if they would be read, leave alone being solved.<\/p>\n

The Head of CRDB Bank\u2019s Customer Experience, Mr Yolanda Urio, assured that the new QR Code was effective and easy to use, in addition to giving on spot feedback and acknowledgement, adding that all one has to do is download it onto their devices.<\/p>\n

Over the years, CRDB Bank has grown to become the most innovative and preferred financial services partner in the region.<\/p>\n

Supported by a robust portfolio and uniquely tailored products, CRDB remains the most responsive bank in the region.<\/p>\n","protected":false},"excerpt":{"rendered":"

Author: HAZLA OMAR AfricaPress-Tanzania: CRDB Bank has replaced old, jukebox styled, suggestion boxes with new digitized applications that can be accessed via one\u2019s mobile phone, tablet or portable computers. The new digital \u2018suggestion app\u2019 using QR Code and has already taken immediate application effect through the theme; \u2018Tunakusikiliza, tupe maoni!\u2019. CRDB\u2019s Northern Zone Manager, Chiku […]<\/p>\n","protected":false},"author":84,"featured_media":12122,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,5,8],"tags":[272,4859,4860],"class_list":["post-12141","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-economy","category-homepage-english","tag-crdb-bank","tag-jukebox-styled","tag-yolanda-urio"],"yoast_head":"\nCRDB LAUNCHES DIGITAL CUSTOMER FEEDBACK - Tanzania<\/title>\n<meta name=\"description\" content=\"CRDB Bank has replaced old, jukebox styled, suggestion boxes with new digitized applications that can be accessed via one\u2019s mobile phone, tablet\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/tanzania\/economy\/crdb-launches-digital-customer-feedback\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CRDB LAUNCHES DIGITAL CUSTOMER FEEDBACK\" \/>\n<meta property=\"og:description\" content=\"CRDB Bank has replaced old, jukebox styled, suggestion boxes with new digitized applications that can be accessed via one\u2019s mobile phone, tablet\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/tanzania\/economy\/crdb-launches-digital-customer-feedback\" \/>\n<meta property=\"og:site_name\" content=\"Tanzania\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AfricaPressTunisiaa\" \/>\n<meta property=\"article:published_time\" content=\"2020-07-16T17:31:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/tanzania\/sites\/17\/2020\/07\/20404d91532c4b90072ca67b578c3ff8.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"521\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditoren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditoren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/tanzania\/economy\/crdb-launches-digital-customer-feedback#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/tanzania\/economy\/crdb-launches-digital-customer-feedback\"},\"author\":{\"name\":\"cfeditoren\",\"@id\":\"https:\/\/www.africa-press.net\/tanzania\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"headline\":\"CRDB LAUNCHES DIGITAL CUSTOMER FEEDBACK\",\"datePublished\":\"2020-07-16T17:31:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/tanzania\/economy\/crdb-launches-digital-customer-feedback\"},\"wordCount\":388,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/tanzania\/economy\/crdb-launches-digital-customer-feedback#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/tanzania\/sites\/17\/2020\/07\/20404d91532c4b90072ca67b578c3ff8.jpeg\",\"keywords\":[\"CRDB Bank\",\"jukebox styled\",\"Yolanda Urio\"],\"articleSection\":[\"all news\",\"Economy\",\"homepage-english\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/tanzania\/economy\/crdb-launches-digital-customer-feedback#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/tanzania\/economy\/crdb-launches-digital-customer-feedback\",\"url\":\"https:\/\/www.africa-press.net\/tanzania\/economy\/crdb-launches-digital-customer-feedback\",\"name\":\"CRDB LAUNCHES DIGITAL CUSTOMER FEEDBACK - 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