{"id":28118,"date":"2021-05-02T15:52:21","date_gmt":"2021-05-02T15:52:21","guid":{"rendered":"https:\/\/www.africa-press.net\/tanzania\/?p=28118"},"modified":"2021-05-02T14:54:31","modified_gmt":"2021-05-02T14:54:31","slug":"govt-eyes-launch-of-schools-customer-service-guidelines","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/tanzania\/all-news\/govt-eyes-launch-of-schools-customer-service-guidelines","title":{"rendered":"Govt eyes launch of schools\u2019 customer service guidelines"},"content":{"rendered":"

Africa-Press<\/a> – Tanzania<\/a>. <\/strong><\/span>THE Ministry of Education, Science and Technology will next week launch customer service guidelines for all schools and institutions under the ministry.<\/p>\n

This was revealed in Dar es Salaam on Friday by Permanent Secretary in the Ministry of Education, Dr Leonard Akwilapo during the launching of a critical analysis of the Education and Training Policy of 2014 report dubbed \u2018The Education We Want\u2019.<\/p>\n

Dr Akwilapo said the customer service in education can make a big difference, thus the guidelines will be used by the ministry of education and the President\u2019s Office Regional Administration and Local Government (PORALG).<\/p>\n

\u201cThe guidelines are prepared to outline what teachers are supposed to do once they receive visitors and customers. Whether you are an institution or school, you have customers that need to be served,\u201d he said.<\/p>\n

He added, \u201cThese guidelines will be issued to all schools and institutions under the ministry.<\/p>\n

If you come to the ministry\u2019s office, you will notice the difference as we have already commenced applying them,\u201d Dr Akwilapo further said education systems have many different types of customers, although they go by different names: students, teachers, parents, and other stakeholders like the government or board members.<\/p>\n

Customer service in education refers to the experience students and stakeholders have when interacting with their school or institution.<\/p>\n

The report launched by Hakielimu, a non-profit based organization analyzed policies and guidelines that involve stakeholders in the education sector during a consultation, evidence collection and literature review, where they have come up with 130 issues that need review.<\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Tanzania. THE Ministry of Education, Science and Technology will next week launch customer service guidelines for all schools and institutions under the ministry. This was revealed in Dar es Salaam on Friday by Permanent Secretary in the Ministry of Education, Dr Leonard Akwilapo during the launching of a critical analysis of the Education […]<\/p>\n","protected":false},"author":84,"featured_media":28117,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,3,8,16],"tags":[6990,6991,711],"class_list":["post-28118","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-community","category-homepage-english","category-twitter","tag-africa-press-2","tag-africa-press-tanzania","tag-tanzania"],"yoast_head":"\nGovt eyes launch of schools\u2019 customer service guidelines - Tanzania<\/title>\n<meta name=\"description\" content=\"THE Ministry of Education, Science and Technology will next week launch customer service guidelines for all schools and ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/tanzania\/all-news\/govt-eyes-launch-of-schools-customer-service-guidelines\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Govt eyes launch of schools\u2019 customer service guidelines\" \/>\n<meta property=\"og:description\" content=\"THE Ministry of Education, Science and Technology will next week launch customer service guidelines for all schools and ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/tanzania\/all-news\/govt-eyes-launch-of-schools-customer-service-guidelines\" \/>\n<meta property=\"og:site_name\" content=\"Tanzania\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AfricaPressTunisiaa\" \/>\n<meta property=\"article:published_time\" content=\"2021-05-02T15:52:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/tanzania\/sites\/17\/2021\/05\/img-608ebd0f0989e.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"960\" \/>\n\t<meta property=\"og:image:height\" content=\"540\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditoren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditoren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/tanzania\/all-news\/govt-eyes-launch-of-schools-customer-service-guidelines#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/tanzania\/all-news\/govt-eyes-launch-of-schools-customer-service-guidelines\"},\"author\":{\"name\":\"cfeditoren\",\"@id\":\"https:\/\/www.africa-press.net\/tanzania\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"headline\":\"Govt eyes launch of schools\u2019 customer service guidelines\",\"datePublished\":\"2021-05-02T15:52:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/tanzania\/all-news\/govt-eyes-launch-of-schools-customer-service-guidelines\"},\"wordCount\":265,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/tanzania\/all-news\/govt-eyes-launch-of-schools-customer-service-guidelines#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/tanzania\/sites\/17\/2021\/05\/img-608ebd0f0989e.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Tanzania\",\"tanzania\"],\"articleSection\":[\"all news\",\"community\",\"homepage-english\",\"twitter\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/tanzania\/all-news\/govt-eyes-launch-of-schools-customer-service-guidelines#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/tanzania\/all-news\/govt-eyes-launch-of-schools-customer-service-guidelines\",\"url\":\"https:\/\/www.africa-press.net\/tanzania\/all-news\/govt-eyes-launch-of-schools-customer-service-guidelines\",\"name\":\"Govt eyes launch of schools\u2019 customer service guidelines - 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