{"id":10459,"date":"2022-09-04T17:02:35","date_gmt":"2022-09-04T17:02:35","guid":{"rendered":"https:\/\/www.africa-press.net\/togo\/politique\/togo-une-procedure-de-sanction-ouverte-contre-gva-canalbox"},"modified":"2022-09-04T17:19:53","modified_gmt":"2022-09-04T17:19:53","slug":"togo-une-procedure-de-sanction-ouverte-contre-gva-canalbox","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/togo-une-procedure-de-sanction-ouverte-contre-gva-canalbox","title":{"rendered":"Togo\u00a0: une proc\u00e9dure de sanction ouverte contre GVA (Canalbox)"},"content":{"rendered":"

Africa-Press – Togo. <\/strong><\/span>Le Fournisseur d\u2019Acc\u00e8s \u00e0 Internet (FAI) GVA Togo (Canalbox) est dans le viseur de l\u2019Autorit\u00e9 de R\u00e9gulation des Communications Electroniques et des Postes (ARCEP). Le gendarme des t\u00e9l\u00e9communications a ouvert une proc\u00e9dure de sanction contre l\u2019op\u00e9rateur pour indisponibilit\u00e9 de services.<\/p>\n

L\u2019Autorit\u00e9 de r\u00e9gulation des communications \u00e9lectroniques et des postes (ARCEP) note avec regret depuis quelques semaines des manquements graves et r\u00e9currents dans la fourniture des services de l\u2019op\u00e9rateur Groupe Vivendi Africa Togo (GVA Togo), notamment la multiplication des cas d\u2019indisponibilit\u00e9 de services et plus particuli\u00e8rement des d\u00e9bits d\u2019une lenteur jusqu\u2019en dessous de 1 Mbps en lieu et place des d\u00e9bits souscrits par les consommateurs respectivement de 50 Mbps et de 200 Mbps.<\/p>\n

Les consommateurs subissent tous ces manquements sans que l\u2019op\u00e9rateur GVA Togo n\u2019informe sur la nature du probl\u00e8me et le d\u00e9lai approximatif dans lequel le service sera r\u00e9tabli, et ce en violation de l\u2019article 27 de son cahier des charges et des dispositions de la d\u00e9cision n\u00b0068\/ARCEP\/DG\/21 du 11 mars 2021 fixant le protocole de notification \u00e0 l\u2019ARCEP des incidents dans la fourniture des services de communications \u00e9lectroniques par les op\u00e9rateurs.<\/p>\n

De surcroit, GVA Togo ne prend aucune disposition pour prolonger automatiquement les dates d\u2019expiration des abonnements du nombre de jours correspondant \u00e0 la dur\u00e9e des indisponibilit\u00e9s.<\/p>\n

En cons\u00e9quence, l\u2019ARCEP a ouvert une proc\u00e9dure de sanction \u00e0 l\u2019encontre de GVA Togo pour non-respect des obligations de permanence, disponibilit\u00e9 et continuit\u00e9 des services conform\u00e9ment aux articles 17 et 27.3 de son cahier des charges et \u00e9galement pour d\u00e9faut de notification d\u2019incidents en violation de la d\u00e9cision n\u00b0068\/ARCEP\/DG\/21 du 11 mars 2021 susmentionn\u00e9e.<\/p>\n

L\u2019ARCEP en profite pour inviter instamment tous les autres FAI, notamment TOGO TELECOM, TEOLIS S.A et CAFE INFORMATIQUE \u00e0 mettre en \u0153uvre tous les moyens pour assurer la disponibilit\u00e9 de service ainsi que le respect des d\u00e9bits pour lesquels les consommateurs paient.<\/p>\n

Pour plus d’informations et d’analyses sur la Togo<\/a>, suivez Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Togo. Le Fournisseur d\u2019Acc\u00e8s \u00e0 Internet (FAI) GVA Togo (Canalbox) est dans le viseur de l\u2019Autorit\u00e9 de R\u00e9gulation des Communications Electroniques et des Postes (ARCEP). Le gendarme des t\u00e9l\u00e9communications a ouvert une proc\u00e9dure de sanction contre l\u2019op\u00e9rateur pour indisponibilit\u00e9 de services. L\u2019Autorit\u00e9 de r\u00e9gulation des communications \u00e9lectroniques et des postes (ARCEP) note avec […]<\/p>\n","protected":false},"author":82,"featured_media":10458,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21,11,10],"tags":[36,49,2543,50],"class_list":["post-10459","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communaute","category-homepage-french","category-toutes-les-actualites","tag-africa-press","tag-africa-press-togo","tag-canal-plus","tag-togo"],"yoast_head":"\nTogo\u00a0: une proc\u00e9dure de sanction ouverte contre GVA (Canalbox) - Togo<\/title>\n<meta name=\"description\" content=\"Le Fournisseur d\u2019Acc\u00e8s \u00e0 Internet (FAI) GVA Togo (Canalbox) est dans le viseur de l\u2019Autorit\u00e9 de R\u00e9gulation des Communica ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/togo-une-procedure-de-sanction-ouverte-contre-gva-canalbox\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Togo\u00a0: une proc\u00e9dure de sanction ouverte contre GVA (Canalbox)\" \/>\n<meta property=\"og:description\" content=\"Le Fournisseur d\u2019Acc\u00e8s \u00e0 Internet (FAI) GVA Togo (Canalbox) est dans le viseur de l\u2019Autorit\u00e9 de R\u00e9gulation des Communica ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/togo-une-procedure-de-sanction-ouverte-contre-gva-canalbox\" \/>\n<meta property=\"og:site_name\" content=\"Togo\" \/>\n<meta property=\"article:published_time\" content=\"2022-09-04T17:02:35+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-09-04T17:19:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/togo\/sites\/58\/2022\/09\/postQueueImg_10-6314de194f464.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"480\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditorfr\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditorfr\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/togo-une-procedure-de-sanction-ouverte-contre-gva-canalbox#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/togo-une-procedure-de-sanction-ouverte-contre-gva-canalbox\"},\"author\":{\"name\":\"cfeditorfr\",\"@id\":\"https:\/\/www.africa-press.net\/togo\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1\"},\"headline\":\"Togo\u00a0: une proc\u00e9dure de sanction ouverte contre GVA (Canalbox)\",\"datePublished\":\"2022-09-04T17:02:35+00:00\",\"dateModified\":\"2022-09-04T17:19:53+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/togo-une-procedure-de-sanction-ouverte-contre-gva-canalbox\"},\"wordCount\":363,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/togo-une-procedure-de-sanction-ouverte-contre-gva-canalbox#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/togo\/sites\/58\/2022\/09\/postQueueImg_10-6314de194f464.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Togo\",\"Canal plus\",\"Togo\"],\"articleSection\":[\"Communaut\u00e9\",\"homepage-french\",\"Toutes les actualit\u00e9s\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/togo-une-procedure-de-sanction-ouverte-contre-gva-canalbox#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/togo-une-procedure-de-sanction-ouverte-contre-gva-canalbox\",\"url\":\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/togo-une-procedure-de-sanction-ouverte-contre-gva-canalbox\",\"name\":\"Togo\u00a0: une proc\u00e9dure de sanction ouverte contre GVA (Canalbox) - 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