{"id":13018,"date":"2022-10-27T17:50:26","date_gmt":"2022-10-27T17:50:26","guid":{"rendered":"https:\/\/www.africa-press.net\/togo\/politique\/togo-reseaux-mobiles-les-consommateurs-seront-desormais-indemnises-en-cas-dindisponibilite-de-services-dinternet"},"modified":"2022-10-27T18:04:42","modified_gmt":"2022-10-27T18:04:42","slug":"togo-reseaux-mobiles-les-consommateurs-seront-desormais-indemnises-en-cas-dindisponibilite-de-services-dinternet","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/togo-reseaux-mobiles-les-consommateurs-seront-desormais-indemnises-en-cas-dindisponibilite-de-services-dinternet","title":{"rendered":"Togo-R\u00e9seaux mobiles : Les consommateurs seront d\u00e9sormais indemnis\u00e9s en cas d\u2019indisponibilit\u00e9 de services d\u2019internet"},"content":{"rendered":"

Africa-Press – Togo. <\/strong><\/span>Dans un communique\u0301 rendu public le 27 ocotbre 2022, l\u2019Autorite\u0301 de re\u0301gulation des communications e\u0301lectroniques et des postes (ARCEP) fixe les re\u0300gles de compensation des consommateurs d\u2019internet fixe en cas d\u2019indisponibilite\u0301 de services ou de non-respect des engagements contractuels. Ceci, a\u0300 travers la de\u0301cision n\u00b0185\/ARCEP\/DG\/22 du 24 octobre 2022 qui prend en compte les conditions et modalite\u0301s de compensations des consommateurs.<\/b><\/p>\n

Communique\u0301<\/p>\n

L\u2019ARCEP fixe les re\u0300gles de compensation des consommateurs d\u2019internet fixe en cas d\u2019indisponibilite\u0301 de services ou de non-respect des engagements contractuels<\/p>\n

LOME, Togo, le 27 octobre 2022<\/p>\n

Les consommateurs des services d\u2019internet fixe sont souvent victimes de divers de\u0301sagre\u0301ments dans la jouissance des services paye\u0301s sans avoir la possibilite\u0301 de be\u0301ne\u0301ficier de compensations du fait d\u2019un de\u0301ficit re\u0301glementaire en la matie\u0300re.<\/p>\n

C\u2019est dans le but de mettre fin a\u0300 cette situation, source de graves pre\u0301judices pour les consommateurs, que l\u2019Autorite\u0301 de re\u0301gulation des communications e\u0301lectroniques et des postes (ARCEP) a adopte\u0301 la de\u0301cision n\u00b0185\/ARCEP\/DG\/22 du 24 octobre 2022 qui fixe les conditions et modalite\u0301s de compensations des consommateurs.<\/p>\n

Cette de\u0301cision pre\u0301voit des modalite\u0301s de compensations en cas de :<\/p>\n

\u2013 Indisponibilite\u0301 ou interruption de services due a\u0300 un incident affectant l\u2019ensemble ou une partie des clients ;<\/p>\n

\u2013 Non rele\u0300ve de de\u0301rangement chez un client dans les 48 heures suivant sa notification a\u0300 l\u2019ope\u0301rateur ;<\/p>\n

\u2013 Non-respect des de\u0301lais convenus avec un client pour l\u2019installation et\/ou l\u2019activation de services d\u2019acce\u0300s Internet ;<\/p>\n

\u2013 Non-respect de rendez-vous convenu avec un client pour une intervention a\u0300 domicile.<\/p>\n

Les fournisseurs d\u2019acce\u0300s Internet sont tenus d\u2019inclure ces modalite\u0301s de compensations dans leurs conditions ge\u0301ne\u0301rales d\u2019abonnement et de les respecter sous peine de sanction.<\/p>\n

L\u2019ARCEP rappelle une fois encore aux fournisseurs d\u2019acce\u0300s Internet leurs obligations re\u0301glementaires d\u2019assurer un service disponible de manie\u0300re permanente, continue et re\u0301gulie\u0300re en garantissant aux abonne\u0301s un service de qualite\u0301 et les de\u0301bits contractuellement souscrits.<\/p>\n

La de\u0301cision n\u00b0185\/ARCEP\/DG\/22 peut e\u0302tre consulte\u0301e sur : www.arcep.tg\/decision-185-arcep-dg-22<\/p>\n

Pour plus d’informations et d’analyses sur la Togo<\/a>, suivez Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Togo. Dans un communique\u0301 rendu public le 27 ocotbre 2022, l\u2019Autorite\u0301 de re\u0301gulation des communications e\u0301lectroniques et des postes (ARCEP) fixe les re\u0300gles de compensation des consommateurs d\u2019internet fixe en cas d\u2019indisponibilite\u0301 de services ou de non-respect des engagements contractuels. Ceci, a\u0300 travers la de\u0301cision n\u00b0185\/ARCEP\/DG\/22 du 24 octobre 2022 qui prend en […]<\/p>\n","protected":false},"author":82,"featured_media":13017,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21,10],"tags":[36,49,50],"class_list":["post-13018","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communaute","category-toutes-les-actualites","tag-africa-press","tag-africa-press-togo","tag-togo"],"yoast_head":"\nTogo-R\u00e9seaux mobiles : Les consommateurs seront d\u00e9sormais indemnis\u00e9s en cas d\u2019indisponibilit\u00e9 de services d\u2019internet - Togo<\/title>\n<meta name=\"description\" content=\"Dans un communique\u0301 rendu public le 27 ocotbre 2022, l\u2019Autorite\u0301 de re\u0301gulation des communications e\u0301lectroniques et ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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