{"id":18665,"date":"2023-03-17T17:22:14","date_gmt":"2023-03-17T17:22:14","guid":{"rendered":"https:\/\/www.africa-press.net\/togo\/politique\/le-regulateur-enclenche-une-nouvelle-procedure-de-sanctions-contre-togo-cellulaire-et-moov-africa-togo"},"modified":"2023-03-17T18:09:18","modified_gmt":"2023-03-17T18:09:18","slug":"le-regulateur-enclenche-une-nouvelle-procedure-de-sanctions-contre-togo-cellulaire-et-moov-africa-togo","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/le-regulateur-enclenche-une-nouvelle-procedure-de-sanctions-contre-togo-cellulaire-et-moov-africa-togo","title":{"rendered":"Le r\u00e9gulateur enclenche une nouvelle proc\u00e9dure de sanctions contre Togo cellulaire et Moov Africa Togo"},"content":{"rendered":"

Africa-Press – Togo. <\/strong><\/span>L\u2019Autorite\u0301 de re\u0301gulation des communications e\u0301lectroniques et des postes (ARCEP) constate un faible niveau de conformite\u0301 de la qualite\u0301 de service des re\u0301seaux mobiles. Et enclenche le processus de sanctions.<\/b><\/p>\n

L\u2019ARCEP a, dans le cadre de sa mission de contro\u0302le et conforme\u0301ment a\u0300 l\u2019Arre\u0302te\u0301 N\u00b0005\/MENTD\/CAB du 12 aou\u0302t 2022 portant de\u0301finition des indicateurs de qualite\u0301 des services mobiles 2G\/3G\/4G et leurs seuils, re\u0301alise\u0301 du 3 novembre 2022 au 13 janvier 2023 la troisie\u0300me campagne nationale de mesures de la qualite\u0301 des services offerts par les deux ope\u0301rateurs mobiles Togo Cellulaire et Moov Africa Togo.<\/p>\n

Pour rappel, l\u2019ARCEP a effectue\u0301 la premie\u0300re campagne nationale au second semestre 2021. Cette campagne avait re\u0301ve\u0301le\u0301 une mauvaise qualite\u0301 des services mobiles sur tout le territoire national.<\/p>\n

Dix-huit (18) mois plus tard, a\u0300 l\u2019issue de cette dernie\u0300re campagne nationale, l\u2019ARCEP n\u2019a constate\u0301 qu\u2019une faible ame\u0301lioration de la qualite\u0301 de service de l\u2019ordre de 8% pour Togo Cellulaire et de 5% pour Moov Africa Togo. La qualite\u0301 des services voix et internet offerts par les deux ope\u0301rateurs mobiles ne respecte donc toujours pas les seuils de conformite\u0301 re\u0301glementaires pour plus de la moitie\u0301 des seize indicateurs mesure\u0301s. Plus pre\u0301cise\u0301ment a\u0300 l\u2019e\u0301chelle nationale, le taux de conformite\u0301 est de 48,6% pour Togo Cellulaire et de 37% pour Moov Africa Togo.<\/p>\n

Cette mauvaise qualite\u0301 est particulie\u0300rement flagrante en ce qui concerne l\u2019accessibilite\u0301 aux services voix et internet. A titre d\u2019illustration, pour les deux ope\u0301rateurs mobiles, moins de 2% des localite\u0301s sont conformes pour les de\u0301lais d\u2019e\u0301tablissement d\u2019appels voix dont le seuil est fixe\u0301 a\u0300 moins de 8 secondes et moins de 8% conformes pour le taux d\u2019e\u0301chec de te\u0301le\u0301chargement de page web en 3G. En ce qui concerne le de\u0301bit de te\u0301le\u0301chargement 4G dont le seuil est fixe\u0301 a\u0300 25 Mbps, le taux de conformite\u0301 est de 7% pour Moov Africa Togo et de 34% pour Togo Cellulaire.<\/p>\n

L\u2019ARCEP note avec regret qu\u2019en de\u0301pit des nombreuses interpellations adresse\u0301es aux deux ope\u0301rateurs de te\u0301le\u0301phonie mobile, force est de constater que la qualite\u0301 de service ne s\u2019est pas ame\u0301liore\u0301e de manie\u0300re significative. Cette lenteur dans la re\u0301solution des proble\u0300mes de qualite\u0301 de service est principalement due a\u0300 l\u2019insuffisance des investissements effectue\u0301s par Togo Cellulaire et Moov Africa Togo dans les infrastructures de re\u0301seau.<\/p>\n

Face a\u0300 ces violations continues de leurs obligations de qualite\u0301 de service qui portent de graves pre\u0301judices aux consommateurs, l\u2019ARCEP a ouvert le 14 mars 2023, conforme\u0301ment au cadre re\u0301glementaire, une proce\u0301dure de sanction a\u0300 l\u2019encontre de Togo Cellulaire et de Moov Africa Togo afin de les contraindre a\u0300 re\u0301aliser les investissements ne\u0301cessaires et a\u0300 prendre toutes les dispositions pour re\u0301soudre les proble\u0300mes de qualite\u0301 de service sur l\u2019ensemble du territoire national sous peine de sanction.<\/p>\n

Pour plus d’informations et d’analyses sur la Togo<\/a>, suivez Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Togo. L\u2019Autorite\u0301 de re\u0301gulation des communications e\u0301lectroniques et des postes (ARCEP) constate un faible niveau de conformite\u0301 de la qualite\u0301 de service des re\u0301seaux mobiles. Et enclenche le processus de sanctions. L\u2019ARCEP a, dans le cadre de sa mission de contro\u0302le et conforme\u0301ment a\u0300 l\u2019Arre\u0302te\u0301 N\u00b0005\/MENTD\/CAB du 12 aou\u0302t 2022 portant de\u0301finition des […]<\/p>\n","protected":false},"author":82,"featured_media":18664,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21,10],"tags":[36,49,50],"class_list":["post-18665","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communaute","category-toutes-les-actualites","tag-africa-press","tag-africa-press-togo","tag-togo"],"yoast_head":"\nLe r\u00e9gulateur enclenche une nouvelle proc\u00e9dure de sanctions contre Togo cellulaire et Moov Africa Togo - Togo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/togo\/politique\/le-regulateur-enclenche-une-nouvelle-procedure-de-sanctions-contre-togo-cellulaire-et-moov-africa-togo\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le r\u00e9gulateur enclenche une nouvelle proc\u00e9dure de sanctions contre Togo cellulaire et Moov Africa Togo\" \/>\n<meta property=\"og:description\" content=\"Africa-Press – Togo. 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