{"id":31572,"date":"2024-05-30T19:39:36","date_gmt":"2024-05-30T19:39:36","guid":{"rendered":"https:\/\/www.africa-press.net\/togo\/politique\/larcep-lance-une-enquete-nationale-de-satisfaction-client"},"modified":"2024-05-30T20:26:30","modified_gmt":"2024-05-30T20:26:30","slug":"larcep-lance-une-enquete-nationale-de-satisfaction-client","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/larcep-lance-une-enquete-nationale-de-satisfaction-client","title":{"rendered":"L\u2019ARCEP lance une enqu\u00eate nationale de satisfaction client"},"content":{"rendered":"

Africa-Press – Togo. <\/strong><\/span>L\u2019Autorite\u0301 de Re\u0301gulation des Communications E\u0301lectroniques et des Postes (ARCEP) continue de jouer un ro\u0302le crucial dans l\u2019ame\u0301lioration des services de te\u0301le\u0301communication au Togo. L\u2019Agence de presse AfreePress a re\u0301ve\u0301le\u0301 que l\u2019ARCEP lancera, a\u0300 partir du 3 juin 2024, une enque\u0302te de satisfaction client d\u2019envergure nationale.<\/p>\n

Cette initiative vise a\u0300 e\u0301valuer la perception des consommateurs envers leurs ope\u0301rateurs de communications e\u0301lectroniques, en se concentrant sur la qualite\u0301 des services commercialise\u0301s et la relation client. L\u2019enque\u0302te permettra de mesurer la satisfaction globale des utilisateurs des ope\u0301rateurs mobiles et des fournisseurs d\u2019acce\u0300s internet fixe, ainsi que d\u2019identifier les principales sources d\u2019insatisfaction.<\/p>\n

Cette de\u0301marche n\u2019est pas une premie\u0300re pour l\u2019ARCEP, qui a de\u0301ja\u0300 conduit plusieurs enque\u0302tes similaires. Chacune de ces ope\u0301rations a donne\u0301 lieu a\u0300 des recommandations spe\u0301cifiques pour ame\u0301liorer la qualite\u0301 des services et mieux re\u0301pondre aux attentes des consommateurs.<\/p>\n

Les re\u0301sultats de cette enque\u0302te fourniront des informations pre\u0301cieuses pour l\u2019ARCEP et les ope\u0301rateurs, permettant ainsi de renforcer la satisfaction des utilisateurs et de garantir un service de te\u0301le\u0301communication de haute qualite\u0301 a\u0300 travers le pays.<\/p>\n

Les consommateurs sont encourage\u0301s a\u0300 participer activement a\u0300 cette enque\u0302te, qui jouera un ro\u0302le de\u0301terminant dans l\u2019ame\u0301lioration continue des services de te\u0301le\u0301communication au Togo.<\/p>\n

Pour plus d’informations et d’analyses sur la Togo<\/a>, suivez Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Togo. L\u2019Autorite\u0301 de Re\u0301gulation des Communications E\u0301lectroniques et des Postes (ARCEP) continue de jouer un ro\u0302le crucial dans l\u2019ame\u0301lioration des services de te\u0301le\u0301communication au Togo. L\u2019Agence de presse AfreePress a re\u0301ve\u0301le\u0301 que l\u2019ARCEP lancera, a\u0300 partir du 3 juin 2024, une enque\u0302te de satisfaction client d\u2019envergure nationale. Cette initiative vise a\u0300 e\u0301valuer la […]<\/p>\n","protected":false},"author":82,"featured_media":31571,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21,10],"tags":[36,49,1437,50],"class_list":["post-31572","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communaute","category-toutes-les-actualites","tag-africa-press","tag-africa-press-togo","tag-arcep","tag-togo"],"yoast_head":"\nL\u2019ARCEP lance une enqu\u00eate nationale de satisfaction client - Togo<\/title>\n<meta name=\"description\" content=\"L\u2019Autorite\u0301 de Re\u0301gulation des Communications E\u0301lectroniques et des Postes (ARCEP) continue de jouer un ro\u0302le crucial da ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/larcep-lance-une-enquete-nationale-de-satisfaction-client\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L\u2019ARCEP lance une enqu\u00eate nationale de satisfaction client\" \/>\n<meta property=\"og:description\" content=\"L\u2019Autorite\u0301 de Re\u0301gulation des Communications E\u0301lectroniques et des Postes (ARCEP) continue de jouer un ro\u0302le crucial da ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/larcep-lance-une-enquete-nationale-de-satisfaction-client\" \/>\n<meta property=\"og:site_name\" content=\"Togo\" \/>\n<meta property=\"article:published_time\" content=\"2024-05-30T19:39:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-30T20:26:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/togo\/sites\/58\/2024\/05\/sm_1717087891.66716.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"479\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditorfr\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditorfr\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/larcep-lance-une-enquete-nationale-de-satisfaction-client#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/larcep-lance-une-enquete-nationale-de-satisfaction-client\"},\"author\":{\"name\":\"cfeditorfr\",\"@id\":\"https:\/\/www.africa-press.net\/togo\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1\"},\"headline\":\"L\u2019ARCEP lance une enqu\u00eate nationale de satisfaction client\",\"datePublished\":\"2024-05-30T19:39:36+00:00\",\"dateModified\":\"2024-05-30T20:26:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/larcep-lance-une-enquete-nationale-de-satisfaction-client\"},\"wordCount\":271,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/larcep-lance-une-enquete-nationale-de-satisfaction-client#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/togo\/sites\/58\/2024\/05\/sm_1717087891.66716.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Togo\",\"ARCEP\",\"Togo\"],\"articleSection\":[\"Communaut\u00e9\",\"Toutes les actualit\u00e9s\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/larcep-lance-une-enquete-nationale-de-satisfaction-client#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/larcep-lance-une-enquete-nationale-de-satisfaction-client\",\"url\":\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/larcep-lance-une-enquete-nationale-de-satisfaction-client\",\"name\":\"L\u2019ARCEP lance une enqu\u00eate nationale de satisfaction client - 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