{"id":34422,"date":"2024-10-03T22:48:15","date_gmt":"2024-10-03T22:48:15","guid":{"rendered":"https:\/\/www.africa-press.net\/togo\/politique\/service-tmoney-de-togocom-ces-frais-inexpliques-qui-frisent-larnaque"},"modified":"2024-10-05T03:07:06","modified_gmt":"2024-10-05T03:07:06","slug":"service-tmoney-de-togocom-ces-frais-inexpliques-qui-frisent-larnaque","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/service-tmoney-de-togocom-ces-frais-inexpliques-qui-frisent-larnaque","title":{"rendered":"Service Tmoney de Togocom : Ces frais inexpliqu\u00e9s qui frisent l\u2019arnaque"},"content":{"rendered":"<p><span style=\"color: #ff6600\"><strong>Africa-Press &#8211; Togo. <\/strong><\/span>Le client est roi. Cette expression che\u0300re a\u0300 des entreprises sous d\u2019autres cieux est galvaude\u0301e au Togo. Dans le pays, les clients sont pris au de\u0301pourvu et mis devant le fait accompli. C\u2019est le cas des entreprises de la te\u0301le\u0301phonie mobile qui ne semblent pas avoir une conside\u0301ration minimale pour leurs abonne\u0301es. Elles s\u2019autorisent certaines de\u0301cisions sans que les consommateurs soient informe\u0301s. Ces derniers temps, les Togolais utilisant le service Tmoney de Togocom font l\u2019ame\u0300re expe\u0301rience.<\/p>\n<p>En effet, depuis peu, Togocom a ajoute\u0301 des frais supple\u0301mentaires aux transactions effectue\u0301es via Tmoney. En plus des frais de transfert (envoi) et de retrait, les utilisateurs doivent payer encore un frais supple\u0301mentaire. Ces frais inexplique\u0301s sont perc\u0327us soit par l\u2019ope\u0301rateur dans le kiosque, soit un pre\u0301le\u0300vement est effectue\u0301 directement a\u0300 la source. Alors que les abonne\u0301s et autres utilisateurs s\u2019interrogent et demandent des explications sur ces frais, Togocom s\u2019enferme dans un silence me\u0301prisant. L\u2019entreprise n\u2019a daigne\u0301 me\u0302me publier un simple communique\u0301 pour expliquer aux utilisateurs sur ces frais supple\u0301mentaires.<\/p>\n<p>Togocom fait payer triplement des utilisateurs pour un me\u0302me service. Dans l\u2019environnement socio-e\u0301conomique, aucun changement notamment n\u2019est intervenu pour expliquer une telle chose. Par contre, les autorite\u0301s togolaises ont re\u0301duit de pre\u0300s de moitie\u0301 les taxes sur les \u00ab frais \u00bb d\u2019argent mobile depuis le 1er janvier 2024. Cette re\u0301duction devrait en principe conduire a\u0300 une baisse des prix pour les consommateurs, avec une diffe\u0301rence de 8% et une re\u0301duction de pre\u0300s de la moitie\u0301 des prix. Au contraire, le Groupe Togocom a rajoute\u0301 un autre frais sans prendre la peine d\u2019informer les consommateurs. Pour un service dont la qualite\u0301 est souvent pie\u0300tre, les clients sont soumis a\u0300 une augmentation incognito des frais.<\/p>\n<p>En clair, chez Togocom, les clients n\u2019ont droit a\u0300 aucune explication sur les mesures unilate\u0301rales prises par l\u2019entreprise. Cette entreprise se croit donc tout permis. Aucune conside\u0301ration pour les clients qui la font pourtant vivre. Togocom renvoie l\u2019image d\u2019une entreprise hors sol.<\/p>\n<p>L\u2019inexistence de la communication autour de ce nouveau frais laisse penser que Togocom est en train d\u2019utiliser les consommateurs du service Tmoney pour payer ses sanctions aupre\u0300s de l\u2019ArCEP. Il nous souvient qu\u2019en 2021, l\u2019Autorite\u0301 de re\u0301gulation des communications e\u0301lectroniques et des postes avait prononce\u0301 une amende d\u2019un peu plus d\u2019un milliard de FCFA, a\u0300 l\u2019encontre de Togocom pour \u00ab pratiques tarifaires interdites \u00bb. L\u2019Arcep doit rapidement se saisir de ce dossier pour prendre a\u0300 nouveau, s\u2019il le faut, de nouvelles sanctions de cette entreprise dont les services, notamment Internet sont particulie\u0300rement de\u0301crie\u0301s ces derniers jours.<\/p>\n<p>L.E.<\/p>\n<p>Source: Le Correcteur<\/p>\n<p><strong>Pour plus d&rsquo;informations et d&rsquo;analyses sur la <span style=\"color: #ff6600\">Togo<\/span>, suivez <span style=\"color: #ff6600\">Africa-Press<\/span><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Africa-Press &#8211; Togo. Le client est roi. Cette expression che\u0300re a\u0300 des entreprises sous d\u2019autres cieux est galvaude\u0301e au Togo. Dans le pays, les clients sont pris au de\u0301pourvu et mis devant le fait accompli. C\u2019est le cas des entreprises de la te\u0301le\u0301phonie mobile qui ne semblent pas avoir une conside\u0301ration minimale pour leurs abonne\u0301es. [&hellip;]<\/p>\n","protected":false},"author":82,"featured_media":34421,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21,10],"tags":[50,2180],"class_list":["post-34422","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communaute","category-toutes-les-actualites","tag-togo","tag-togocom"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Service Tmoney de Togocom : Ces frais inexpliqu\u00e9s qui frisent l\u2019arnaque - Togo<\/title>\n<meta name=\"description\" content=\"Le client est roi. Cette expression che\u0300re a\u0300 des entreprises sous d\u2019autres cieux est galvaude\u0301e au Togo. 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