{"id":47971,"date":"2026-02-26T19:10:34","date_gmt":"2026-02-26T19:10:34","guid":{"rendered":"https:\/\/www.africa-press.net\/togo\/politique\/togo-avancee-majeure-apres-decision-de-larcep"},"modified":"2026-02-26T19:46:00","modified_gmt":"2026-02-26T19:46:00","slug":"togo-avancee-majeure-apres-decision-de-larcep","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/togo-avancee-majeure-apres-decision-de-larcep","title":{"rendered":"Togo: Avance\u0301e Majeure Apre\u0300s De\u0301cision de l&rsquo;ARCEP"},"content":{"rendered":"<p><span class=\"ap-article-header-tag\"> <strong>Africa-Press &#8211; Togo. <\/strong> <\/span>La re\u0301gulation du secteur des te\u0301le\u0301communications franchit un nouveau cap au Togo. L\u2019Association Togolaise des Consommateurs (ATC), la Ligue des Consommateurs du Togo (LCT) et le Mouvement Martin Luther King (MMLK) ont anime\u0301 une confe\u0301rence de presse pour saluer la publication de la De\u0301cision N\u00b0030 de l\u2019Autorite\u0301 de Re\u0301gulation des Communications E\u0301lectroniques et des Postes (ARCEP), rendue publique le 20 fe\u0301vrier 2026.<\/p>\n<p>Pour ces trois organisations de de\u0301fense des droits des consommateurs, le texte constitue une \u00ab avance\u0301e majeure \u00bb dans l\u2019encadrement des offres mobiles au Togo. Elles rappellent que cette re\u0301forme s\u2019inscrit dans un processus de concertation engage\u0301 depuis de\u0301cembre 2024, au cours duquel elles ont soumis des propositions fonde\u0301es sur les plaintes re\u0301currentes des usagers, notamment en matie\u0300re de facturation et de transparence des offres.<\/p>\n<p>De\u0301couvre cette offre exceptionnelle de deux chambres, un salon meuble\u0301 et climatise\u0301 avec cuisine, WC douche interne inclus situe\u0301 a\u0300 Adigogome\u0301 Yokoe\u0300 Carrefour Kope\u0301gan non loin de la frontie\u0300re TOGO-GHANA<\/p>\n<p>La De\u0301cision N\u00b0030 impose de\u0301sormais aux ope\u0301rateurs des principes clairs de transparence, de non-discrimination et d\u2019e\u0301quite\u0301 dans la commercialisation des services mobiles. Parmi les principales innovations introduites par le re\u0301gulateur figurent:<\/p>\n<p>La conservation des forfaits non consomme\u0301s: les abonne\u0301s pourront pre\u0301server leurs volumes de donne\u0301es ou leurs minutes non utilise\u0301s, a\u0300 condition de renouveler la me\u0302me offre dans un de\u0301lai compris entre 10 et 30 jours ;<\/p>\n<p>La facturation a\u0300 l\u2019octet: cette mesure met fin aux arrondis syste\u0301matiques au me\u0301gaoctet supe\u0301rieur, garantissant une facturation plus pre\u0301cise et plus e\u0301quitable de l\u2019internet mobile ;<\/p>\n<p>L\u2019extension de la dure\u0301e de vie des cartes SIM: le de\u0301lai d\u2019inactivite\u0301 avant de\u0301sactivation passe de trois a\u0300 six mois ;<\/p>\n<p>L\u2019alerte de fin de validite\u0301: les ope\u0301rateurs sont de\u0301sormais tenus de notifier les abonne\u0301s au moins 48 heures avant l\u2019expiration de leurs avantages (et trois heures pour les forfaits de courte dure\u0301e).<\/p>\n<p>Selon l\u2019ATC, la LCT et le MMLK, ces dispositions re\u0301pondent a\u0300 des pre\u0301occupations anciennes des consommateurs, souvent confronte\u0301s a\u0300 la perte de cre\u0301dits non utilise\u0301s ou a\u0300 des modalite\u0301s de facturation juge\u0301es opaques.<\/p>\n<p>Les organisations ont fe\u0301licite\u0301 l\u2019ARCEP pour cette re\u0301forme structurante, tout en appelant les deux ope\u0301rateurs pre\u0301sents sur le marche\u0301 togolais, Moov Africa Togo et YAS Togo, a\u0300 se conformer strictement aux nouvelles exigences re\u0301glementaires.<\/p>\n<p>Un moratoire de 60 jours est pre\u0301vu avant l\u2019entre\u0301e en vigueur effective des mesures. Les associations invitent donc les consommateurs a\u0300 faire preuve de vigilance et a\u0300 signaler tout manquement constate\u0301 apre\u0300s ce de\u0301lai.<\/p>\n<p>Elles re\u0301affirment enfin leur engagement a\u0300 suivre de pre\u0300s l\u2019application de la De\u0301cision N\u00b0030, estimant que son effectivite\u0301 constituera un test de\u0301cisif pour la protection des droits des usagers des services de communications e\u0301lectroniques au Togo.<\/p>\n<p class=\"ap-article-footer-note\">Retrouvez plus d\u2019actualit\u00e9s et d\u2019analyses sur <span class=\"ap-highlight-country\">Togo<\/span> sur le site <span class=\"ap-highlight-brand\">Africa Press<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Africa-Press &#8211; Togo. La re\u0301gulation du secteur des te\u0301le\u0301communications franchit un nouveau cap au Togo. L\u2019Association Togolaise des Consommateurs (ATC), la Ligue des Consommateurs du Togo (LCT) et le Mouvement Martin Luther King (MMLK) ont anime\u0301 une confe\u0301rence de presse pour saluer la publication de la De\u0301cision N\u00b0030 de l\u2019Autorite\u0301 de Re\u0301gulation des Communications E\u0301lectroniques [&hellip;]<\/p>\n","protected":false},"author":82,"featured_media":47970,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21,10],"tags":[520,542,50],"class_list":["post-47971","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communaute","category-toutes-les-actualites","tag-lct","tag-mmlk","tag-togo"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Togo: Avance\u0301e Majeure Apre\u0300s De\u0301cision de l&#039;ARCEP - Togo<\/title>\n<meta name=\"description\" content=\"-article-header-tag&quot;&gt; Africa-Press - Togo. 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