{"id":7024,"date":"2022-06-28T21:46:51","date_gmt":"2022-06-28T21:46:51","guid":{"rendered":"https:\/\/www.africa-press.net\/togo\/politique\/togo-togocel-doit-payer-une-amende-de-plus-de-2-milliards-au-regulateur"},"modified":"2022-06-28T22:02:48","modified_gmt":"2022-06-28T22:02:48","slug":"togo-togocel-doit-payer-une-amende-de-plus-de-2-milliards-au-regulateur","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/togo-togocel-doit-payer-une-amende-de-plus-de-2-milliards-au-regulateur","title":{"rendered":"Togo-Togocel doit payer une amende de plus de 2 milliards au r\u00e9gulateur"},"content":{"rendered":"

Africa-Press – Togo. <\/strong><\/span>L\u2019Autorit\u00e9 de r\u00e9gulation des communications \u00e9lectroniques et des postes (ARCEP) a mis en demeure Togocel depuis novembre 2020, \u201cde mettre en \u0153uvre tous les \u00e9quipements, proc\u00e9dures, protections et redondances n\u00e9cessaires pour garantir une qualit\u00e9 et une disponibilit\u00e9 de services conform\u00e9ment \u00e0 son cahier des charges\u201d. En vain. Et le r\u00e9gulateur frappe fort.<\/b><\/p>\n

Faisant suite d\u00e8s 2020 \u00e0 plusieurs violations de ses obligations telles que mentionn\u00e9es dans l\u2019article 27.1 du cahier de charges de l\u2019op\u00e9rateur Togo Cellulaire qui stipule : \u00ab Le Titulaire assure la disponibilit\u00e9 permanente, continue et r\u00e9guli\u00e8re des services autoris\u00e9s et l\u2019adaptation permanente des moyens qu\u2019il met en \u0153uvre et des services aux exigences nouvelles. Le service doit \u00eatre disponible de fa\u00e7on continue, vingt-quatre heures sur vingt-quatre et sept jours sur sept, sauf cas de force majeure \u00bb, l\u2019ARCEP avait mis en demeure Togo Cellulaire (groupe Axian) depuis le 23 novembre 2020 de mettre en \u0153uvre tous les \u00e9quipements, proc\u00e9dures, protections et redondances n\u00e9cessaires pour garantir une qualit\u00e9 et une disponibilit\u00e9 de services conform\u00e9ment \u00e0 son cahier des charges.<\/p>\n

Plus de dix-huit (18) mois apr\u00e8s, force est de constater qu\u2019en d\u00e9pit de toutes les relances et alertes de l\u2019ARCEP, la situation s\u2019est fortement d\u00e9grad\u00e9e. En effet, l\u2019on assiste \u00e0 une recrudescence et une succession de cas de plus en plus graves d\u2019indisponibilit\u00e9 sur le r\u00e9seau de l\u2019op\u00e9rateur, privant des centaines de milliers de consommateurs de services mobiles voix et data pendant plusieurs heures. Cette situation a pris de l\u2019ampleur particuli\u00e8rement dans les r\u00e9gions septentrionales du pays.<\/p>\n

Cette incapacit\u00e9 de l\u2019op\u00e9rateur Togo Cellulaire \u00e0 am\u00e9liorer la disponibilit\u00e9 de ses services r\u00e9sulte de l\u2019inefficacit\u00e9 des actions op\u00e9rationnelles et surtout de la faiblesse des investissements dans les infrastructures r\u00e9seau au cours des deux derni\u00e8res ann\u00e9es. Les incidents survenus auraient pu \u00eatre \u00e9vit\u00e9s car, ne relevant pas de cas de force majeure.<\/p>\n

Faits particuli\u00e8rement aggravants, l\u2019ARCEP a constat\u00e9 que Togo Cellulaire interrompt volontairement ses services dans de nombreuses localit\u00e9s recul\u00e9es du pays durant des tranches horaires pr\u00e9cises chaque jour dans le seul but de r\u00e9duire ses charges d\u2019exploitation au m\u00e9pris des int\u00e9r\u00eats des consommateurs ; le cumul de ces interruptions pouvant atteindre jusqu\u2019\u00e0 vingt-cinq (25) jours d\u2019indisponibilit\u00e9 dans un mois.<\/p>\n

C\u2019est fort de tous ces \u00e9l\u00e9ments \u00e0 charge qu\u2019au lendemain d\u2019une audience publique et contradictoire au cours de laquelle l\u2019op\u00e9rateur Togo Cellulaire a \u00e9t\u00e9 mis en situation de pr\u00e9senter ses moyens de d\u00e9fenses que le Comit\u00e9 de direction de l\u2019ARCEP a inflig\u00e9 \u00e0 Togo Cellulaire, par d\u00e9cision n\u00b02022-006\/ARCEP\/CD\/22 en date du 24 juin 2022, une amende de deux milliards trois cent soixante et un millions cent cinquante-huit mille trois cent onze (2 361 158 311) francs, correspondant \u00e0 2% de son chiffre d\u2019affaires certifi\u00e9 de l\u2019exercice 2021, pour manquements graves \u00e0 son obligation de disponibilit\u00e9 permanente, continue et r\u00e9guli\u00e8re des services de communications \u00e9lectroniques mobiles, conform\u00e9ment \u00e0 l\u2019article 31 de la loi sur les communications \u00e9lectroniques.<\/p>\n

En outre, Togo Cellulaire a \u00e9t\u00e9 enjoint de mettre fin aux manquements d\u2019indisponibilit\u00e9 de service dans un d\u00e9lai de six (6) mois fermes sous peine de sanction au titre de la r\u00e9cidive.<\/p>\n

Pour plus d’informations et d’analyses sur la Togo<\/a>, suivez Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Togo. L\u2019Autorit\u00e9 de r\u00e9gulation des communications \u00e9lectroniques et des postes (ARCEP) a mis en demeure Togocel depuis novembre 2020, \u201cde mettre en \u0153uvre tous les \u00e9quipements, proc\u00e9dures, protections et redondances n\u00e9cessaires pour garantir une qualit\u00e9 et une disponibilit\u00e9 de services conform\u00e9ment \u00e0 son cahier des charges\u201d. En vain. Et le r\u00e9gulateur frappe fort. […]<\/p>\n","protected":false},"author":82,"featured_media":7023,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21,11,10],"tags":[438,36,49,1437,423,1438,50,745],"class_list":["post-7024","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communaute","category-homepage-french","category-toutes-les-actualites","tag-actualite-togo","tag-africa-press","tag-africa-press-togo","tag-arcep","tag-featured","tag-telecommunications","tag-togo","tag-togocel"],"yoast_head":"\nTogo-Togocel doit payer une amende de plus de 2 milliards au r\u00e9gulateur - Togo<\/title>\n<meta name=\"description\" content=\"L\u2019Autorit\u00e9 de r\u00e9gulation des communications \u00e9lectroniques et des postes (ARCEP) a mis en demeure Togocel depuis novem ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/togo-togocel-doit-payer-une-amende-de-plus-de-2-milliards-au-regulateur\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Togo-Togocel doit payer une amende de plus de 2 milliards au r\u00e9gulateur\" \/>\n<meta property=\"og:description\" content=\"L\u2019Autorit\u00e9 de r\u00e9gulation des communications \u00e9lectroniques et des postes (ARCEP) a mis en demeure Togocel depuis novem ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/togo-togocel-doit-payer-une-amende-de-plus-de-2-milliards-au-regulateur\" \/>\n<meta property=\"og:site_name\" content=\"Togo\" \/>\n<meta property=\"article:published_time\" content=\"2022-06-28T21:46:51+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-28T22:02:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/togo\/sites\/58\/2022\/06\/postQueueImg_16-62bb7a738411e.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditorfr\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditorfr\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/togo-togocel-doit-payer-une-amende-de-plus-de-2-milliards-au-regulateur#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/togo-togocel-doit-payer-une-amende-de-plus-de-2-milliards-au-regulateur\"},\"author\":{\"name\":\"cfeditorfr\",\"@id\":\"https:\/\/www.africa-press.net\/togo\/#\/schema\/person\/2b1cf3cd81a31e3cd26889ca66d677f1\"},\"headline\":\"Togo-Togocel doit payer une amende de plus de 2 milliards au r\u00e9gulateur\",\"datePublished\":\"2022-06-28T21:46:51+00:00\",\"dateModified\":\"2022-06-28T22:02:48+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/togo-togocel-doit-payer-une-amende-de-plus-de-2-milliards-au-regulateur\"},\"wordCount\":581,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/togo-togocel-doit-payer-une-amende-de-plus-de-2-milliards-au-regulateur#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/togo\/sites\/58\/2022\/06\/postQueueImg_16-62bb7a738411e.jpg\",\"keywords\":[\"Actualit\u00e9 Togo\",\"Africa Press\",\"Africa Press-Togo\",\"ARCEP\",\"Featured\",\"T\u00e9l\u00e9communications\",\"Togo\",\"Togocel\"],\"articleSection\":[\"Communaut\u00e9\",\"homepage-french\",\"Toutes les actualit\u00e9s\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/togo-togocel-doit-payer-une-amende-de-plus-de-2-milliards-au-regulateur#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/togo-togocel-doit-payer-une-amende-de-plus-de-2-milliards-au-regulateur\",\"url\":\"https:\/\/www.africa-press.net\/togo\/toutes-les-actualites\/togo-togocel-doit-payer-une-amende-de-plus-de-2-milliards-au-regulateur\",\"name\":\"Togo-Togocel doit payer une amende de plus de 2 milliards au r\u00e9gulateur - 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