{"id":60360,"date":"2023-11-19T07:45:36","date_gmt":"2023-11-19T07:45:36","guid":{"rendered":"https:\/\/www.africa-press.net\/uganda\/?p=60360"},"modified":"2023-11-19T06:57:06","modified_gmt":"2023-11-19T06:57:06","slug":"housing-finance-bank-rewards-customers-in-kampala-customer-service-forum","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/uganda\/all-news\/housing-finance-bank-rewards-customers-in-kampala-customer-service-forum","title":{"rendered":"Housing Finance Bank rewards customers in Kampala Customer Service Forum"},"content":{"rendered":"

Africa-Press – Uganda. <\/strong><\/span>Housing Finance Bank recently convened a Customer Service Forum at Four Points by Sheraton for its customers across Kampala City as part of the Bank\u2019s continuous efforts to enhance customer experience. The gathering served as a strategic platform for valuable customer feedback, rewarding a cornerstone of the Bank\u2019s strategy to enhance its customer satisfaction by 90% in the next 5 years. The dinner was the bank\u2019s 4thCustomer Forum following others across the country that were held in Lira, Mbarara, and Jinja.<\/b><\/p>\n

Micheal Mugabi, Managing Director, Housing Finance Bank speaking to guests.<\/p>\n

Led by Mr. Michael K. Mugabi, Managing Director, and Ms. Peace K. Ayebazibwe, Executive Director, along with the broader leadership team, the service forum facilitated comprehensive discussions on the effectiveness and impact of Housing Finance Bank\u2019s suite of financial solutions across Personal and Business Banking, Mortgages, Bancassurance and technology upgrades geared toward enhancing customer convenience.<\/p>\n

Peace Ayebazibwe, Executive Director, Housing Finance Bank<\/p>\n

Ms. Peace K. Ayebazibwe, Executive Director, emphasized the paramount importance of the Bank\u2019s customers. \u201cOur recently crafted 5-year strategy from 2023 to 2027 revolves around you, our customers\u2014every decision we make centers on your convenience and satisfaction. When we receive feedback that falls short of your expectations, we take it seriously. We swiftly dissect the issues and provide effective solutions,\u201d she noted.<\/p>\n

Mr. Godwin Asiimwe, Research Director at IPSOS, who served as one of the day\u2019s panelists at the event provided more context about how Housing Finance Bank is driving customer centricity and ensuring that the voice of the customer is integral in all of the Bank\u2019s operations. \u201cWe have an ongoing partnership with Housing Finance Bank designed to measure and understand customer expectations. This involves gathering feedback to assess whether Housing Finance Bank meets those expectations and develop solutions where gaps are identified,\u201d he said.<\/p>\n

In his remarks, Mr. Michael K. Mugabi, the Managing Director at Housing Finance Bank underscored that customer satisfaction remains a top priority within the Bank\u2019s strategy. \u201cWe recognize that you have many options in the banking sector, and we are honoured that you have chosen us as your preferred financial partner. Our dedication is evident through the custom products and services we continually tailor to meet the diverse needs of all Ugandans,\u201d he emphasized.<\/p>\n

He further expressed his appreciation to the customers for their continued loyalty to Housing Finance Bank. \u201cIn our midst, we have customers who have banked with us for decades and continue to recommend the bank to their family members, partners, and friends. We thank you and are committed to serving you diligently and excellently.\u201d He said.<\/p>\n

The evening was crowned with rewards to customers as well as staff for their continued excellent service to the bank customers.<\/p>\n

Housing Finance Bank is steadfast in its commitment to elevating customer service excellence and harnessing customer feedback for service enhancements. The Bank\u2019s customer-centric approach and personalized solutions have solidified its reputation as a trusted financial partner. As Housing Finance Bank continues to empower sustainable homeownership and economic independence for the people of Uganda, it remains dedicated to meeting and exceeding customer expectations.<\/p>\n

For More News And Analysis About Uganda<\/a> Follow Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Uganda. Housing Finance Bank recently convened a Customer Service Forum at Four Points by Sheraton for its customers across Kampala City as part of the Bank\u2019s continuous efforts to enhance customer experience. The gathering served as a strategic platform for valuable customer feedback, rewarding a cornerstone of the Bank\u2019s strategy to enhance its […]<\/p>\n","protected":false},"author":84,"featured_media":60359,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,5,7],"tags":[233,240,234],"class_list":["post-60360","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-economy","category-head-lines","tag-africa-press","tag-africa-press-uganda","tag-uganda"],"yoast_head":"\nHousing Finance Bank rewards customers in Kampala Customer Service Forum - Uganda<\/title>\n<meta name=\"description\" content=\"Housing Finance Bank recently convened a Customer Service Forum at Four Points by Sheraton for its customers across K ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/uganda\/all-news\/housing-finance-bank-rewards-customers-in-kampala-customer-service-forum\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Housing Finance Bank rewards customers in Kampala Customer Service Forum\" \/>\n<meta property=\"og:description\" content=\"Housing Finance Bank recently convened a Customer Service Forum at Four Points by Sheraton for its customers across K ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/uganda\/all-news\/housing-finance-bank-rewards-customers-in-kampala-customer-service-forum\" \/>\n<meta property=\"og:site_name\" content=\"Uganda\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AfricaPressTunisiaa\" \/>\n<meta property=\"article:published_time\" content=\"2023-11-19T07:45:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/uganda\/sites\/34\/2023\/11\/sm_1700364205.173388.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"1066\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditoren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditoren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/uganda\/all-news\/housing-finance-bank-rewards-customers-in-kampala-customer-service-forum#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/uganda\/all-news\/housing-finance-bank-rewards-customers-in-kampala-customer-service-forum\"},\"author\":{\"name\":\"cfeditoren\",\"@id\":\"https:\/\/www.africa-press.net\/uganda\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"headline\":\"Housing Finance Bank rewards customers in Kampala Customer Service Forum\",\"datePublished\":\"2023-11-19T07:45:36+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/uganda\/all-news\/housing-finance-bank-rewards-customers-in-kampala-customer-service-forum\"},\"wordCount\":540,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/uganda\/all-news\/housing-finance-bank-rewards-customers-in-kampala-customer-service-forum#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/uganda\/sites\/34\/2023\/11\/sm_1700364205.173388.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Uganda\",\"uganda\"],\"articleSection\":[\"all news\",\"economy\",\"head lines\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/uganda\/all-news\/housing-finance-bank-rewards-customers-in-kampala-customer-service-forum#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/uganda\/all-news\/housing-finance-bank-rewards-customers-in-kampala-customer-service-forum\",\"url\":\"https:\/\/www.africa-press.net\/uganda\/all-news\/housing-finance-bank-rewards-customers-in-kampala-customer-service-forum\",\"name\":\"Housing Finance Bank rewards customers in Kampala Customer Service Forum - 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