{"id":60414,"date":"2023-11-19T15:54:04","date_gmt":"2023-11-19T15:54:04","guid":{"rendered":"https:\/\/www.africa-press.net\/uganda\/?p=60414"},"modified":"2023-11-19T15:20:43","modified_gmt":"2023-11-19T15:20:43","slug":"ura-boss-musinguzi-urges-taxpayers-to-report-grievances-to-authority","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/uganda\/all-news\/ura-boss-musinguzi-urges-taxpayers-to-report-grievances-to-authority","title":{"rendered":"URA boss Musinguzi urges taxpayers to report grievances to authority"},"content":{"rendered":"

Africa-Press – Uganda. <\/strong><\/span>The Uganda Revenue Authority (URA) has expressed its commitment to building a strong rapport and collaborating with all stakeholders to ensure effective service delivery and increased revenue across the country.<\/b><\/p>\n

Musinguzi emphasized the importance of excellent service and customer satisfaction, stating that the organisation will strive for exceptional service delivery to ensure customer contentment.<\/p>\n

He made these remarks during the ongoing Customer Appreciation Week, dedicated to all valued taxpayers who may have outstanding dues with the authority in various aspects.<\/p>\n

This initiative allows the authority to engage with stakeholders, address concerns related to the tax body, assess its performance, and develop strategies to overcome challenges faced by both parties.<\/p>\n

Musinguzi has always been interested in understanding the connection between high compliance levels and customer satisfaction.<\/p>\n

He stated, \u201cAs an organization, we will actively encourage taxpayer compliance by providing them with satisfactory service that leaves them with no choice but to pay their fair share of tax.\u201d<\/p>\n

He expressed gratitude to taxpayers for fulfilling their tax obligations and commended them for their commitment to transforming Uganda and making it self-sufficient.<\/p>\n

He said to transition into a service-oriented organization, URA must carefully listen to customer feedback and ideas on how to improve their service offerings.<\/p>\n

Musinguzi revealed that the authority is tirelessly expanding its services across the country, urging taxpayers to expect consistent high-quality service delivery.<\/p>\n

Various initiatives have been implemented to ensure easy access to services and revenue generation without unnecessary hardships.<\/p>\n

Musinguzi urged all stakeholders to promptly report problems to the authority, emphasising the importance of resolving issues to ensure efficient operations and prevent business losses.<\/p>\n

\u201cI want to express my deep and sincere gratitude to you and the entire taxpaying community for your sacrifice and dedication to our national development,\u201d he said.<\/p>\n

He pledged to continue providing simplified, timely, reliable, and convenient revenue services at the lowest possible cost.<\/p>\n

\u201cThis means you can expect consistently high-quality service characterized by easy access to all our service points, simplified business processes, transparency, integrity, and timely issue resolution,\u201dhe said.<\/p>\n

Based on previous feedback, URA has made progressive improvements to their service platforms and processes, including upgrading their web portal, ledgers, and communication platforms.<\/p>\n

\u201cI welcome your ideas on how we can continuously enhance our services. We can only transition to a service-oriented organization by attentively listening to your feedback and suggestions for improvement,\u201d added Musinguzi.<\/p>\n

Alisious Kakooza, an engineer, commended URA for excellent service delivery but expressed concern about the government\u2019s utilization of tax revenue.<\/p>\n

\u201cNobody willingly hands their properties to a thief; the thief comes at night with a gun and takes the property. URA should inform the government about the allocation of our money, so it doesn\u2019t appear as if the government is stealing from us. If it continues to feel that way, we will wait until the thief comes with a gun (tax collection).\u201d<\/p>\n

\u201cWe want to see that the government is providing us with services. We will pay our taxes without resistance,\u201d he added.<\/p>\n

Another taxpayer complained about the complicated URA service system, stating that many people struggle to understand it.<\/p>\n

\u201cWe can easily obtain a Tax Identification Number (TIN), but after that, the rest becomes complicated. You need to educate us more about your system; otherwise, we cannot file our returns,\u201d<\/p>\n

For More News And Analysis About Uganda<\/a> Follow Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Uganda. The Uganda Revenue Authority (URA) has expressed its commitment to building a strong rapport and collaborating with all stakeholders to ensure effective service delivery and increased revenue across the country. Musinguzi emphasized the importance of excellent service and customer satisfaction, stating that the organisation will strive for exceptional service delivery to ensure […]<\/p>\n","protected":false},"author":84,"featured_media":60413,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,12],"tags":[233,240,234],"class_list":["post-60414","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-policy","tag-africa-press","tag-africa-press-uganda","tag-uganda"],"yoast_head":"\nURA boss Musinguzi urges taxpayers to report grievances to authority - Uganda<\/title>\n<meta name=\"description\" content=\"The Uganda Revenue Authority (URA) has expressed its commitment to building a strong rapport and collaborating with a ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/uganda\/all-news\/ura-boss-musinguzi-urges-taxpayers-to-report-grievances-to-authority\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"URA boss Musinguzi urges taxpayers to report grievances to authority\" \/>\n<meta property=\"og:description\" content=\"The Uganda Revenue Authority (URA) has expressed its commitment to building a strong rapport and collaborating with a ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/uganda\/all-news\/ura-boss-musinguzi-urges-taxpayers-to-report-grievances-to-authority\" \/>\n<meta property=\"og:site_name\" content=\"Uganda\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AfricaPressTunisiaa\" \/>\n<meta property=\"article:published_time\" content=\"2023-11-19T15:54:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/uganda\/sites\/34\/2023\/11\/sm_1700394348.597997.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditoren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditoren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/uganda\/all-news\/ura-boss-musinguzi-urges-taxpayers-to-report-grievances-to-authority#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/uganda\/all-news\/ura-boss-musinguzi-urges-taxpayers-to-report-grievances-to-authority\"},\"author\":{\"name\":\"cfeditoren\",\"@id\":\"https:\/\/www.africa-press.net\/uganda\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"headline\":\"URA boss Musinguzi urges taxpayers to report grievances to authority\",\"datePublished\":\"2023-11-19T15:54:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/uganda\/all-news\/ura-boss-musinguzi-urges-taxpayers-to-report-grievances-to-authority\"},\"wordCount\":569,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/uganda\/all-news\/ura-boss-musinguzi-urges-taxpayers-to-report-grievances-to-authority#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/uganda\/sites\/34\/2023\/11\/sm_1700394348.597997.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Uganda\",\"uganda\"],\"articleSection\":[\"all news\",\"policy\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/uganda\/all-news\/ura-boss-musinguzi-urges-taxpayers-to-report-grievances-to-authority#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/uganda\/all-news\/ura-boss-musinguzi-urges-taxpayers-to-report-grievances-to-authority\",\"url\":\"https:\/\/www.africa-press.net\/uganda\/all-news\/ura-boss-musinguzi-urges-taxpayers-to-report-grievances-to-authority\",\"name\":\"URA boss Musinguzi urges taxpayers to report grievances to authority - 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