{"id":53462,"date":"2023-12-08T19:42:10","date_gmt":"2023-12-08T19:42:10","guid":{"rendered":"https:\/\/www.africa-press.net\/zambia\/all-news\/zicta-cracks-whip-orders-airtel-to-compensate-clients-over-poor-network"},"modified":"2023-12-08T19:58:38","modified_gmt":"2023-12-08T19:58:38","slug":"zicta-cracks-whip-orders-airtel-to-compensate-clients-over-poor-network","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/zambia\/all-news\/zicta-cracks-whip-orders-airtel-to-compensate-clients-over-poor-network","title":{"rendered":"ZICTA cracks whip, orders Airtel to compensate clients over poor network"},"content":{"rendered":"

Africa-Press – Zambia. <\/strong><\/span>Airtel adheres to ZICTA directive to compensate clients AIRTEL Zambia has once more apologized for their poor services last evening and have agreed to compensate their clients as directed by Zambia Information and Communications Technology Authority (ZICTA).<\/p>\n

Last night, subscribers faced challenges ranging from unstable network connections to difficulties accessing Airtel Money and slow or inaccessible internet browsing.<\/p>\n

Despite customer complaints, Airtel\u2019s only response has been a brief apology, leaving users frustrated. ZICTA today then ordered the network provider to compensate its customers within five days for their shortcomings.<\/p>\n

ZICTA corporate communications Manager Hanford Chaaba, expressed concern over the ongoing network outages and directed Airtel to communicate transparently with subscribers about the recent disruptions.<\/p>\n

Airtel is now required to compensate its users promptly, following the approved compensation policy. Furthermore, ZICTA has instructed Airtel to implement immediate measures to prevent future outages and submit a long-term plan to enhance network resilience.<\/p>\n

In a statement, committed to compensating affected customers for the disruption and inconvenience caused. \u201cIn the wake of the network and service outage experienced on the night of December 7h, 2023, affected customers will receive compensation for the disruption and inconvenience caused.\u201d<\/p>\n

\u201cCustomers will be notified via SMS by Airtel when they get the compensation,\u201d wrote Airtel.<\/p>\n

Meanwhile to ensure compliance, ZICTA announced that it will monitor the performance of all service providers, including MTN and ZAMTEL, in adherence to Quality of Service (QoS) guidelines.<\/p>\n

\u201cWe encourage members of the public to continue reporting any issues related to unavailability and quality of network or service,\u201d said Chaabo.<\/p>\n

For More News And Analysis About Zambia<\/a> Follow Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Zambia. Airtel adheres to ZICTA directive to compensate clients AIRTEL Zambia has once more apologized for their poor services last evening and have agreed to compensate their clients as directed by Zambia Information and Communications Technology Authority (ZICTA). Last night, subscribers faced challenges ranging from unstable network connections to difficulties accessing Airtel Money […]<\/p>\n","protected":false},"author":84,"featured_media":53461,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,5],"tags":[234,235,233],"class_list":["post-53462","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-economy","tag-africa-press","tag-africa-press-zambia","tag-zambia"],"yoast_head":"\nZICTA cracks whip, orders Airtel to compensate clients over poor network - Zambia<\/title>\n<meta name=\"description\" content=\"Airtel adheres to ZICTA directive to compensate clients AIRTEL Zambia has once more apologized for their poor services l ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/zambia\/all-news\/zicta-cracks-whip-orders-airtel-to-compensate-clients-over-poor-network\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ZICTA cracks whip, orders Airtel to compensate clients over poor network\" \/>\n<meta property=\"og:description\" content=\"Airtel adheres to ZICTA directive to compensate clients AIRTEL Zambia has once more apologized for their poor services l ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/zambia\/all-news\/zicta-cracks-whip-orders-airtel-to-compensate-clients-over-poor-network\" \/>\n<meta property=\"og:site_name\" content=\"Zambia\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AfricaPressTunisiaa\" \/>\n<meta property=\"article:published_time\" content=\"2023-12-08T19:42:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-08T19:58:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/zambia\/sites\/35\/2023\/12\/sm_1702052780.540256.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"480\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditoren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditoren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/zambia\/all-news\/zicta-cracks-whip-orders-airtel-to-compensate-clients-over-poor-network#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/zambia\/all-news\/zicta-cracks-whip-orders-airtel-to-compensate-clients-over-poor-network\"},\"author\":{\"name\":\"cfeditoren\",\"@id\":\"https:\/\/www.africa-press.net\/zambia\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"headline\":\"ZICTA cracks whip, orders Airtel to compensate clients over poor network\",\"datePublished\":\"2023-12-08T19:42:10+00:00\",\"dateModified\":\"2023-12-08T19:58:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/zambia\/all-news\/zicta-cracks-whip-orders-airtel-to-compensate-clients-over-poor-network\"},\"wordCount\":280,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/zambia\/all-news\/zicta-cracks-whip-orders-airtel-to-compensate-clients-over-poor-network#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/zambia\/sites\/35\/2023\/12\/sm_1702052780.540256.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Zambia\",\"Zambia\"],\"articleSection\":[\"all news\",\"economy\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/zambia\/all-news\/zicta-cracks-whip-orders-airtel-to-compensate-clients-over-poor-network#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/zambia\/all-news\/zicta-cracks-whip-orders-airtel-to-compensate-clients-over-poor-network\",\"url\":\"https:\/\/www.africa-press.net\/zambia\/all-news\/zicta-cracks-whip-orders-airtel-to-compensate-clients-over-poor-network\",\"name\":\"ZICTA cracks whip, orders Airtel to compensate clients over poor network - 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