{"id":8682,"date":"2021-10-26T00:51:56","date_gmt":"2021-10-26T00:51:56","guid":{"rendered":"https:\/\/www.africa-press.net\/zambia\/all-news\/zamtel-scoops-top-customer-service-award-named-best-internet-service-provider"},"modified":"2021-10-27T01:11:27","modified_gmt":"2021-10-27T01:11:27","slug":"zamtel-scoops-top-customer-service-award-named-best-internet-service-provider","status":"publish","type":"post","link":"https:\/\/www.africa-press.net\/zambia\/all-news\/zamtel-scoops-top-customer-service-award-named-best-internet-service-provider","title":{"rendered":"ZAMTEL Scoops Top Customer Service Award, Named Best Internet Service Provider"},"content":{"rendered":"

Africa-Press – Zambia. <\/strong><\/span>ZAMTEL has been named the Best Internet Service Provider in Zambia for its Velocity internet service at the just ended Customer Service Excellence Awards Gala Dinner.<\/p>\n

Zamtel picked up the Customer Choice Award at the event held in Livingstone on Friday night based on a survey conducted by the Chartered Institute for Customer Management from July until October 15th 2021.<\/p>\n

Announcing the award, the Institute stated that based on survey results, consumers in Zambia have rated Zamtel\u2019s flagship product Velocity as the best internet service which clearly demonstrates the company\u2019s commitment to customer service.<\/p>\n

And commenting on the award, Zamtel Acting Chief Commercial Officer, Mr. Keith Banda commended customers for their loyalty and support which has made Velocity the most popular internet service in Zambia since it was launched in 2019.<\/p>\n

\u201cWe are proud to receive this recognition and we know it is as a result of hard work, dedication and focus on providing the best internet customer experience. This award is also in celebration of our customer service staff who interface with our customers for their excellent work,\u201d Mr Banda said.<\/p>\n

Mr Banda said Zamtel declared 2021 as the Year of the Customer as a further recognition of the role of the customer in the growth of the company. \u201cEven as we continue to invest heavily in technologies and the enhancement of network capacity and quality, we are aware of the critical importance of excellence in customer service and we are delighted that our efforts in this regard are being recognized by the customer and the industry alike.\u201d<\/p>\n

Mr Banda said, \u201cWe are inspired by the award and we will continue to seek more exciting ways of creating the best customer experience possible. While it is great to be acknowledged for our efforts, we also take this as a responsibility to sustain the efforts towards taking consumer experience to a newer level by becoming a true digital lifestyle partner.\u201d<\/p>\n

For More News And Analysis About Zambia<\/a> Follow Africa-Press<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Africa-Press – Zambia. ZAMTEL has been named the Best Internet Service Provider in Zambia for its Velocity internet service at the just ended Customer Service Excellence Awards Gala Dinner. Zamtel picked up the Customer Choice Award at the event held in Livingstone on Friday night based on a survey conducted by the Chartered Institute for […]<\/p>\n","protected":false},"author":84,"featured_media":8681,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,5,8,16],"tags":[234,235,3832,233,3833],"class_list":["post-8682","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-news","category-economy","category-homepage-english","category-twitter","tag-africa-press","tag-africa-press-zambia","tag-mr-keith-banda","tag-zambia","tag-zamtel-acting-chief-commercial-officer"],"yoast_head":"\nZAMTEL Scoops Top Customer Service Award, Named Best Internet Service Provider - Zambia<\/title>\n<meta name=\"description\" content=\"ZAMTEL has been named the Best Internet Service Provider in Zambia for its Velocity internet service at the just ended C ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africa-press.net\/zambia\/all-news\/zamtel-scoops-top-customer-service-award-named-best-internet-service-provider\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ZAMTEL Scoops Top Customer Service Award, Named Best Internet Service Provider\" \/>\n<meta property=\"og:description\" content=\"ZAMTEL has been named the Best Internet Service Provider in Zambia for its Velocity internet service at the just ended C ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.africa-press.net\/zambia\/all-news\/zamtel-scoops-top-customer-service-award-named-best-internet-service-provider\" \/>\n<meta property=\"og:site_name\" content=\"Zambia\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AfricaPressTunisiaa\" \/>\n<meta property=\"article:published_time\" content=\"2021-10-26T00:51:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-10-27T01:11:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.africa-press.net\/zambia\/sites\/35\/2021\/10\/img-6178a724bac8e.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"533\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"cfeditoren\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cfeditoren\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.africa-press.net\/zambia\/all-news\/zamtel-scoops-top-customer-service-award-named-best-internet-service-provider#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.africa-press.net\/zambia\/all-news\/zamtel-scoops-top-customer-service-award-named-best-internet-service-provider\"},\"author\":{\"name\":\"cfeditoren\",\"@id\":\"https:\/\/www.africa-press.net\/zambia\/#\/schema\/person\/068c7ab4e9634ae78ec5d54ec46598bb\"},\"headline\":\"ZAMTEL Scoops Top Customer Service Award, Named Best Internet Service Provider\",\"datePublished\":\"2021-10-26T00:51:56+00:00\",\"dateModified\":\"2021-10-27T01:11:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.africa-press.net\/zambia\/all-news\/zamtel-scoops-top-customer-service-award-named-best-internet-service-provider\"},\"wordCount\":342,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/www.africa-press.net\/zambia\/all-news\/zamtel-scoops-top-customer-service-award-named-best-internet-service-provider#primaryimage\"},\"thumbnailUrl\":\"https:\/\/static.africa-press.net\/zambia\/sites\/35\/2021\/10\/img-6178a724bac8e.jpg\",\"keywords\":[\"Africa Press\",\"Africa Press-Zambia\",\"Mr. Keith Banda\",\"Zambia\",\"Zamtel Acting Chief Commercial Officer\"],\"articleSection\":[\"all news\",\"economy\",\"homepage-english\",\"twitter\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.africa-press.net\/zambia\/all-news\/zamtel-scoops-top-customer-service-award-named-best-internet-service-provider#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.africa-press.net\/zambia\/all-news\/zamtel-scoops-top-customer-service-award-named-best-internet-service-provider\",\"url\":\"https:\/\/www.africa-press.net\/zambia\/all-news\/zamtel-scoops-top-customer-service-award-named-best-internet-service-provider\",\"name\":\"ZAMTEL Scoops Top Customer Service Award, Named Best Internet Service Provider - 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