RBZ has issued the following statement in regards to how banks, payment services providers and microfinance should operate during the lockdown:
Following the announcement by His Excellency, the President, of a 21-day lockdown effective 30 March 2020, all banks, microfinance institutions and payment service providers will be required to provide limited essential services as follows:
a) Providing uninterrupted access to online banking and payment services, including point of sale, international transactions, RTGS, mobile banking, mobile money payments and remittance services, to promote crowd containment and social distancing;
b) Issuing appropriate communication to customers on available electronic delivery channels;
c) Suspension of all increases In bank charges on electronic transactions, including those that had already been communicated to customers, but not yet effect.
d) Utilising information technology to ensure social distancing when delivering services and interacting with stakeholders
e) Maintaining records of all persons who may, in exceptional cases of emergency, physically access a bank/branch and to facilitate tracing of such persons, should the need arise
