Africa-Press – Eswatini. Eswatini Telecom tries its best to ensure you stay connected to the internet.
We try to keep our internet always on and we need you to play your part to ensure you stay connected.
Eswatini Telecom invests in quality equipment to ensure our customers have value for their money. We urge our customers to take good care of their modems, so they last longer and always stay online while avoiding costly mistakes.
Your Modem
The modem is one of the most critical piece of networking hardware in your house that ensures you stay connected to our internet. If your modem stops working, you will not be able to be online. Your modem can last you longer if you take good care of it. It is sensitive to power surges, voltage fluctuations that may be due to lightening or electricity power outages when the power returns and power surges, which can occur unexpected. The general rule of thumb is to disconnect your modem whenever it is not in use. For example, during bedtime, leaving the house or the office.
How to take care of your modem
Turning off your modem is not enough to protect it from power surges or electronic circuitry like lightening during a storm. It is best to disconnect your it completely every time and anytime it is not in use.
Disconnecting your modem completely means removing all the cables or wires connected to your modem. It is possible that any wire or cable can bring in an electronic circuitry, which can harm your modem.
These wires and cables include those from the power or electricity outlet and the phone line connected to the modem.
Modem Safety
Of course, you may not always be home when there is a power outage, storm or lightening hits. Adding a surge protector or an uninterruptible power supply for your modem’s power cord and phone lines may help shield your system from voltage spikes when you are not around to unplug things. However, some voltage power maybe too much for some surge protectors, it is best to disconnect your line and modem completely. It is important to protect your modem to make sure it works for years, as it is supposed to. It helps to remove all the wires, cables connected to your modem whenever it is not in use, when you go to sleep, leave the house of office or when a storm approaches.
Remember
n Your new internet connection will require you to buy a modem.
n Your modem replacement will come at a cost, it will be assessed first to determine the cause of the fault
n When you disconnect your internet service, you are required to bring the modem, otherwise the service will not be disconnected
n All EswatiniTelecom Telecentres and Internet Cafes across the country have modems on sale.
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