Africa-Press – Eswatini. The Eswatini National Provident Fund (ENPF) is celebrating Customer Service Week 2025 under the theme ” Mission: Possible,” engaging directly with members across the country to reinforce its commitment to responsive and transparent service. This direct connection demonstrates ENPF’s belief that world-class performance stems from teamwork, accountability, and respect for its members.
Bringing Service to the People
In Pigg’s Peak yesterday, ENPF leadership and staff mobilised an energetic public activation, setting up a pop-up booth and engaging citizens in the town centre.
Team members worked shoulder-to-shoulder with people, demonstrating how fast, easy digital service works in practice. They invited members of the public to try the MyENPF online portal, assisting with live sign-ups to access statements, apply for benefits, and check compliance in minutes. This hands-on initiative showcases ENPF’s drive to simplify service while strengthening accountability.
The Fund’s operational excellence and ethical governance were further recognised by its nomination for Parastatal (State-Owned Enterprise) of the Year.
Universal Pension: Broadening Security, Healing the Doubt
The ENPF executive team used the public engagement opportunity to directly address the groundbreaking conversion of the Fund into a universal national pension scheme They explained the new structure’s goal of greater inclusion and the immense benefits for all workers.
Addressing concerns, particularly among civil servants who feared losing their existing protection, CEO Ms Tembe clarified: “We are not removing anyone’s protection. We are broadening everyone’s security.” The team reassured the public that the reform is non-retrospective, existing Public Service Pension Fund (PSPF) benefits remain intact. They guaranteed that the new dual system would provide greater retirement strength, ensuring: “You will not lose. You will benefit immensely and have protection on two fronts.”
This clarity was critical to shifting the public’s mood. Uncertainty around large-scale reform can often leave a wound of doubt in the minds of those affected, but ENPF’s transparent, people-centred communication is actively working to heal that apprehension, replacing it with hope and confidence in the future.
Strategic Growth and Global Vision
Beyond service delivery, ENPF’s sound business stewardship is evident in its strategic investment portfolio, which includes shareholding in key national assets like the award-nominated Happy Valley Hotel and the Industrial Development Company of Eswatini (IDCE). These prudent, value-creating ventures contribute to national economic diversification and long-term sustainability, benefiting both members and the national economy.
ENPF’s success is a reflection of the collective effort and integrity of its staff and leadership. From showcasing service excellence locally to positioning the country “as a hub for solutions that serve Africa and the world,” the organization continues to demonstrate that effective teamwork and ethical governance can make any mission possible. The path toward a universal pension scheme is not just about financial inclusion; it’s about reimagining national resilience and ensuring a secure, dignified future for every citizen.
Public Appreciates ENPF’s Outreach and Service
Musa Dlamini, Business Owner:
“I was worried about this whole pension change. But the ENPF team coming right here to the market? That changes everything. They sat me down, showed me my account on their computers and made it super easy. It’s brilliant that they came to us. Now I know I won’t lose my old money and will actually get ‘double protection,’ they called it. That worry I had? It’s gone. That’s how you do real customer service!”
Nomcebo Simelane, Shop Owner:
“The ENPF team in Pigg’s Peak was fantastic. Running a small shop means I can’t just leave to go to their main offices. Being able to sign up and check where my money is, instantly, right here, that’s just great. The staff were patient and explained the new pension system so clearly. It feels good knowing the Fund is getting involved like this. It makes you trust them a lot more.”
Sipho Nkosi, Government Retiree:
“My biggest headache was what happens to my pension from my government job. The Lidlelantfongeni (ENPF) management and the CEO really put my mind at ease. They didn’t just tell us about the change; they explained that the new system won’t mess with our old money, it will only make our retirement savings bigger and safer. Hearing that straight from the top gives me real faith in this whole shift. It’s good they’re making the effort to bring this news out to the people.”
Zinhle Khumalo, Works for Herself:
“Before today, I thought ENPF was only for people in office jobs. But the staff told me about the new plan and how it’s designed to make sure everyone gets a secure old age, even people in my line of work. Now I feel like this change means a lot more security for me later on. The information was easy to get, and the staff were so friendly; it really shows they care about us, their customers.”
Bongani Maseko, Pensioner:
“I like knowing the Fund is still investing smartly to make our money grow, but the best part is how easy they make things. With that MyENPF online thing, I can track everything without waiting in long lines or filling out piles of forms. When big organisations come out and meet people like this, it proves they want to be honest and upfront with us about how they’re handling our money.”
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