Africa-Press – Lesotho. Lesotho Electricity Company (LEC) commemorated Customer Experience Day which is celebrated annually on first Tuesday of October as an opportunity to recognize
great customer work. LEC Head of Department Customer Services Lehlohonolo Tsikinyane speaking at the commemoration said the day was introduced by an institution called Customer
Experience Professional Association. “Today we should not see any of LEC customers walking around the campus without getting services they need,” he said.
He noted that LEC employees need to ensure that all their customers walk out of LEC premises with satisfaction from services they received, saying it is
everyone’s responsibility to ensure that happens. LEC General Manager Customer Relations Lerato Tšosane said LEC is where it is now because of its customers.
She pleaded with LEC employees to change their mind sets when approaching customers and work for them harmoniously, “Not minding whether you are a customer relations
employees or not, in every department you are expected to work well with customers,” she said. She further said the employees need to fix relationships
among themselves first because how they treat each other as employees will reflect on the services they offer to customers. She said customer services rely on one of customer relations pillars being verbal
language, which goes along with body language, attitude and the tone of voice when talking to customers. She noted that the image of LEC will be changed by its employees and they need to always remember
their contribution to the country’ Gross Domestic Product (GDP). She emphasized that LEC is supporting many different business sectors through the service it
offers to the nation – which is electricity. LEC acting Managing Director Liteboho Ramoqopo said this is a very important day to be celebrated by every service provider.
Ramoqopo added that they are working on improvements for placing signs around LEC campus so that customers do not wonder around when they go for different services.
“This day is a good opportunity for other departments to learn about customers and their
importance,” he said. He indicated that they are also working on improving their internet services so that people do not travel long distances to get services.
Ramoqopo said they need to know if their customers are satisfied or not and if not they have to work on that in order to maintain the good image of the company.
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