Africa-Press – Lesotho. THE Lesotho Post Bank saw a need to ease things by joining the mass and going digital. A new chatbot named Tsotsoma was launched by the bank yesterday.
Tsotsoma is meant to help Basotho access the Post Bank services wherever they are by using their mobile phones. The Chief Sales Officer at the bank, ’Mathabo Tšehlo, said they realised that their clients were struggling in terms of accessing information.
That is why they came up with a solution, Tsotsoma, to their client’s problems. “We understand that some of our clients are busy and it is not at all the times that they have time to line up on long queues,” Tšehlo said.
“So with Tsotsoma one would get all the banking information wherever they are,” she said. She said the newly launched Tsotsoma works much faster and the greatest thing about it is that it replies immediately.
“The Post Bank cares for its clients hence we have introduced a new way of getting information through WhatsApp and for you to access information you need to save the number first,” she said.
Tšehlo further said one would get all the banking forms through Tsotsoma in their WhatsApp. “I encourage Basotho to use Tsotsoma because it also updates you about the latest happenings taking place in the Lesotho Post Bank.
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“You only give Tsotsoma your scanned documents for it to go through just like at the bank where you give the workers your certified copies.
The Application Developer Specialist, Lipholo Pheko, said the implementation of Tsotsoma has an end-to-end encryption so Basotho should not worry about the safety of their important information.
“The money that we have used in implementing Tsotsoma amounts to M60 000 to M70 000,” Lipholo said.
“Tsotsoma answers three main things which are convenience, self-service, and it makes life easier,” he said. He added that Basotho should be aware that they are only able to communicate with Tsotsoma in English.
“The other good thing about Tsotsoma is that it will tell you which automated teller machines are in-service and out of service before going to them.
” The acting Managing Director, Mahase Mahooana, said he encourages Basotho to use the chatbot.
“This is going to help them very much because if they have any questions it will answer them immediately,” Mahooana said.
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