Africa-Press – Malawi. Financial services giant Nico has said insurance brokers are critical partners in expanding insurance access in Malawi.
Nico Life Chief Operating Officer Chimwemwe Kanyenda said this in Lilongwe on Wednesday during a high-level brokers’ workshop aimed at enhancing collaboration, knowledge sharing and service delivery across the life insurance sector.
According to Kanyenda, brokers are not just intermediaries but advisers and advocates who help bridge the gap between insurers and clients.
He said the workshop was part of Nico’s ongoing efforts to equip and empower brokers with the tools and insights needed to better serve the market.
Held under the theme ‘Mutual Growth and Customer-centricity’, the workshop brought together key players from the broker community to engage on pressing industry issues including product innovation, claims management, digital transformation and operational efficiency.
The workshop featured interactive sessions and open fora that allowed brokers to provide direct feedback on areas for improvement, particularly in claims turnaround times and policy issuance.
Nico Life also shared its plans on service delivery.
“We believe in partnerships that grow together. By engaging our brokers more frequently and meaningfully, we are confident that we can raise the standard of insurance delivery in Malawi,” Kanyenda said.
Resilient Insurance Agency Business Development Manager Moreen Kambalametore described the workshop as timely.
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