Africa-Press – Mozambique. Based on the premise that the future is digital, Absa Bank Mozambique is taking the lead in implementing digital solutions to better adapt to the needs of its customers, optimizing services and catalyzing the development of the banking sector.
To this end, the bank is implementing its digital transformation using new technologies and Artificial Intelligence (AI) in a flexible, inclusive and continuous way.
In practice, the bank is implementing the use of ‘chatbots’ and machine learning, tools that have brought about significant improvements in predictive analysis, investment advice and the uptake of structured financial products.
The use of AI brings significant benefits to society, such as greater efficiency, improved decision-making and the creation of new jobs in areas such as data science and AI development itself.
Absa Bank Mozambique is aware of the benefits that the use of AI brings to the banking sector, but also urges gradual, responsible and regulated implementation, allowing banks, customers, partners and employees to take the best advantage of the digital transformation process.
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