Franklin S. Amanya
Africa-Press – Rwanda. Out here in the Rwandan countryside, where days begin with the sound of roosters and life moves at the pace of the sun, a new kind of conversation is quietly making its way through the villages. It is not happening on social media or in high-level meetings, but along dusty rural paths, at water points, and during evening chats under eucalyptus trees. People are talking curiously, and thoughtfully, about something called the Smart Digital ID.
Moreover, among those asking questions is a figure we know well. The village boy.
He is not a real person, but he stands for many. He is the farmer’s son in Nyamasheke, the shopkeeper in Gatsibo, the student walking miles to school in Burera. He is every ordinary Rwandan whose life is shaped more by weather patterns than Wi-Fi signals. And like many others, he has heard the news: that the national ID card he uses to access services, his proof of existence in the modern state, is changing.
He does not fear technology. On the contrary, he embraces anything that can make life easier, ease access to health care, banking, education, even voting. However, with this new Smart Digital ID that promises biometric security through fingerprints and iris scans, he wonders aloud:
“Will it change my life for the better, or will it quietly leave me behind?”
The Government of Rwanda, through the National Identification Agency (NIDA), is pushing forward with a bold vision: to digitize identity and streamline public services. It is a commendable step in Rwanda’s broader digital transformation, building on a legacy of innovation and ambition. Nevertheless, in the valleys and hills where connectivity is a luxury and smartphones are rare, questions pile up like dust on a dry road.
The first question: What happens to my current ID?
To the village boy, this card is not just plastic. It is a lifeline. It gets him medical care at the local health post. It opens the door to cash transfers, cooperative loans, and school exams. Now, he has been told that it will be phased out. Will he need to register again? Will it cost money? What if he doesn’t have the documents to enrol, or time to stand in long queues? What if the biometric scanner doesn’t recognize his worn-out fingerprints from years of farm work?
These are not abstract worries. They are rooted in real-life experience of systems that sometimes fail, of distances that are too far, or of policies that forget the last mile.
Another question: How does the Smart ID work in a place where electricity blinks out, mobile data is expensive, and smartphones are shared among siblings?
If the ID relies on mobile apps or fingerprint readers, what happens when the tech isn’t there, or breaks down? Will there be alternatives—an offline backup, a paper version, a village official who can verify a person’s identity without scanning an iris?
And what about privacy?
The village boy hears that his biometric data fingerprints, eye scans will be stored in a national database. He knows that data is power. So, he asks: who controls or secures this information? Who can access it? What happens if it is hacked, or misused? He does not want his identity to be a vulnerability. He wants it to be a shield.
Then comes a quieter but deeper fear: will everyone be able to use this system?
What about his grandmother, who cannot read? What about his cousin with a disability, or the mother who has never used a phone? Will there be support in Kinyarwanda? Will someone sit with them, explain things patiently, and make sure they are not left out of the digital revolution?
These are not the questions of a rebel. They are the questions of a constructive citizen who wants to belong.
If rollout is rushed or systems unprepared, service delays could follow. Confusion could reign. A woman could arrive at a hospital in labour, only to be told that her ID is not valid. A student could be barred from exams. A pensioner might be denied their stipend. Bureaucratic gaps become personal tragedies when systems are not inclusive.
So what should be done?
First, acquiring the Smart Digital ID must be free and accessible to all. No hidden costs, no unreachable offices, no complicated requirements.
Second, rural areas need backup plans. Biometric kiosks in every sector office. Paper alternatives with secure QR codes. Human verification by trained officials. No one should be denied services because a scanner did not work.
Third, trust must be earned. That means clear laws on data protection, strict oversight on access, and public education on how data will be used. Digital systems cannot work without digital trust.
Fourth, the rollout must be participatory. This is not just an ICT upgrade; it is a social transition. Engage teachers, village leaders, and youth cooperatives. Let communities co-own the process. They will protect what they understand and help build.
Fifth, every citizen must have a voice when the system fails. There should be a helpline, a complaints desk, a local official ready to help. When a person’s identity is misread or their access blocked, they need swift support not long waits.
Finally, the process must be slow enough to listen, and fast enough to serve. Pilot programmes must inform national rollout. Feedback must shape design. The digital future cannot be copy-pasted. It must be coded in local realities.
The village boy closes his eyes and thinks not of machines, but of dignity. Of being seen, counted, and remembered. Of not needing to shout to be heard. Of a Rwanda where even the most rural citizen is connected not just by cables, but also by care.
His questions are not obstacles.
They are invitations to build better, design smarter, and include more.
Let the Smart Digital ID be more than a card with chips and codes. Let it be a symbol of trust, access, and belonging. Let it work in the city and in the valley. Let it reflect the strength of our systems and the softness of our hearts.
Only then will the transformation be truly complete.
The author is a seasoned analyst focused on policy, economic transformation, and security.
Source: The New Times
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