Africa-Press – Rwanda. Following their recent system upgrade, Bank of Kigali has been left unable to facilitate payments of a number of services including Irembo and Rwanda Revenue Authority via Mobile Money and Airtel Money.
The Bank last week announced that they were undertaking an over 40 hour’s system upgrade over the weekend requiring them to halt normal service delivery with the exemption of POS payments, online payments and ATM withdrawals. However, following the completion of the upgrade, the bank’s system has been marred by challenges which they defined as ‘instability’.
In a letter by the bank to the affected government agencies and telcos seen by The New Times, the lender explained that they had decided to temporarily disable Irembo and Rwanda Revenue Authority via Mobile Money and Airtel Money until solution of the challenge.
“After the recently concluded Core Banking System Upgrade, we have been experiencing instability on our systems. Consequently, Irembo and RRA payments have been failing on MTN MOMO and Airtel Money. However payments on BK credit and debit cards are working,”
Therefore, we have decided to temporarily disable the above mentioned payments through MTN Momo and Airtel Money as we work around the clock to solve the issue,” the letter signed by Désiré Rumanyika, the Chief Operating Officer and Dr. Diane Karusisi, the Chief Executive reads in part.
Clients have been however advised to use BK branches across the country to make Irembo and RRA payments. MTN Rwanda on Thursday informed their clients who bank with Bank of Kigali that a section of services such as Push-Pull transactions.
“Dear MoMo customers, please be informed that bank Push/Pull with BK, Irembo payments and RRA payment services are currently experiencing outages. The responsible teams are working to restore these services,” the telco said on social media.
The New Times
spoke to a number of clients who cited major interruptions and inconveniences in payment of services such as traffic fines, while others cited having resulted in using cash.
The lender has in recent years been investing in technology upgrades in an attempt to improve efficiency, ease client onboarding as well as service delivery.
