Africa-Press – South-Africa. Angry Capitec customers took to social media platform Twitter on Saturday to voice their displeasure and frustration about intermittent connectivity issues relating to the bank’s mobile app.
However, by early Saturday evening Capitec confirmed the issue had been resolved.
This comes a few days after another technical glitch caused some customer balances to reflect a zero balance.
Contacted for comment, Francois Viviers, executive of marketing and communications at Capitec, confirmed on Saturday evening that the bank had been experiencing problems with intermittent connectivity to its app on Saturday. He also said it had been down for about an 90 minutes on Friday.
He said this issue was unrelated to Tuesday’s glitch, adding that the app had actually been available but was just responding slowly.
Viviers said technicians had been busy working on the connectivity issues over the past two days, adding at about 5.15pm the app was “back up and the connectivity problems have been resolved”.
“We take the stability and availability of our banking app extremely seriously and we continue to invest in technology and the right expertise to ensure 100% connectivity.”
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