Africa-Press – South-Africa. In this Business Talk with Michael Avery interview, Henry van Deventer discusses how digital tools are transforming the financial sector.
Van Deventer is the Head of Omni-Channel Advice at Liberty and has over two decades of experience working in the financial sector.
During this time, he has focused on building, developing, and delivering financial planning and investment solutions to financial advisers, leading banks, and global financial services companies.
In his current role, van Deventer is responsible for tasks such as leading global research and thought leadership on trends in areas like client engagement and financial advice.
Thanks to the expertise with which he executes these responsibilities, he is a frequently seen figure in the media and has spoken and lectured internationally on financial planning, behavioural finance, and personal financial strategy.
Van Deventer holds a Bachelor of Commerce in Law and an LLB from the University of Pretoria, as well as a Postgraduate Diploma in Financial Planning from the University of the Free State.
The interview
In this Business Talk interview, van Deventer outlines how good financial advice serves as a stabilising factor in households and influences long-term financial behaviour positively.
Van Deventer expands on how an omni-channel approach to financial advice is improving customer outcomes while also supporting greater insurer profitability.
He also discusses how AI and predictive analytics will transform the role of financial advisors, and how this evolution will lead to a healthier, more resilient insurance sector.
Van Deventer concludes the interview by touching on the mindsets and skills that will define the next generation of skilled advisors.
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