Africa-Press – Tanzania. THE Dar es Salaam Rapid Bus Transit (DART) has encouraged staff members to exercise good customer care to the public while executing their duties.
This was said by DART Director of Administration, Human Resources and Communications, Dr Eliphas Mollel during the opening of a two-day orientation training to 75 young people who are expected to work with the agency in provision of various services so as to increase efficiency of the services offered.
He said the group has been recruited through the cooperation with Tanzania Employment Services Agency (TaESA) to enable DART to achieve its goals.
Dr Mollel identified four areas in which the new staff were going to be assigned as data collection, revenue collection, providing services to people with special needs, bus traffic statistics, providing education on how to protect themselves from covid-19 disease including vaccine, immunisation aimed to increase the delivery of quality services to citizens.
He said during the two -day training, various stakeholders will be presenting topics including, Prevention and Combating of Corruption Bureau (PCCB) and Ethics Secretariat and Institute of Tax Administration (ITA).
He added that in order to achieve the objective in provision of quality and standardised services in accordance with the operational requirements of the DART; it is important for workers to be honest, committed and focused on their professionalism.
“We have been transporting more than 100,000 people per day, with more than 140 buses providing its services, it is important for these young people to work hard with good customer care services to the passengers,” he said.
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