Africa-Press – Tanzania. CUSTOMERS following up on their cargo from the port can now receive direct information within a few minutes, thanks to the new Tanzania Ports Authority Call Centre.
Launching the centre yesterday at the TPA Headquarters in Dar es Salaam, Minister for Works and Transport, Leonard Chamuriho said the new centre will boost services offered by the authority.
He said that the call centre is a result of a working partnership between TPA and Tanzania Telecommunications Company Limited (TTCL) to ensure that port customers can receive information and assistance 24 hours a day.
It is good to see two government institutions working together to increase government efficiency, and with the launch of this call centre, it means that the massive investment that the government continues to pump in is bearing fruits, and it will increase investor confidence in the country,” he said.
TPA Director General, Eric Hamissi said that the call centre reflects TPA’s unwavering commitment to treat customers in a fair, courteous and prompt manner.
“Our customers have the right to know the level of services we offer at all times, and by calling our new toll free number 0800110032, our customers can receive instant response 24 hours a day, seven days a week,” he said.
The TPA boss said that launching of the call centre is a major step for them, because it is one way of linking TPA as the service provider and customers, stakeholders and those who want to know about offered services.
He said the centre is open for customers, who include shipping lines and agents, importers, exporters, clearing and forwarding agents, terminal operators, cargo interveners and related services, and the general public.
“Through the call centre, the operators will be able to respond to queries within 24 hours, and if the matter requires a detailed analysis, we will acknowledge customer’s communication within a week and give a proposed time frame for prospective action to ensure that we resolve your concern conclusively,” he said.
