Africa-Press – Uganda. Airtel, a leading telecommunications provider, is celebrating customer has restated its renewed commitment to delivering exceptional customer experience.
The weeklong annual celebration highlights Airtel’s dedication to recognizing and appreciating its
customers, who are at the heart of the company’s operations.
Speaking at the launch of Customer Service Week, during a groupwide Employee Townhall, Airtel
Africa CEO, Sunil Taldar, reaffirmed the company’s commitment to providing superior experience and enhancing the customer journey across all touchpoints.
“At Airtel, our customers are at the heart of everything we do; they are the reason we exist. Our
commitment to delivering excellence in customer experience is unwavering, and we continue to invest in innovative solutions and dedicated teams to meet and exceed customer expectations,” said Taldar.
During the week, all employees across the functions are encouraged to go out in the field to engage with our customers to understand their expectations and engage with the customer-facing teams to know how best to support them to serve the customers.
The company says it will continue to upgrade its digital platforms, making it easier for customers to access services, resolve issues, and provide feedback.
Airtel adds that it has strengthened its customer service team, providing round-the-clock support through multiple channels, including phone, chat, and social media but also leveraging data and analytics to offer personalized solutions, ensuring each customer’s needs are met promptly and effectively.
“Our goal is to be the most customer-centric telecommunications company, where every interaction leaves our customers delighted and valued. This Customer Service Week is not just about celebrating our customers but also about recommitting ourselves to the highest standards of service excellence,” the CEO added.
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