Africa-Press – Uganda. The Insurance Regulatory Authority (IRA) has reaffirmed its commitment to quality service and continued improvement after acquiring a ISO 9001:2015 certification.
IRA in May this year acquired an ISO 9001: 2015 certification after rigorous audits conducted at Uganda’s insurance regulator.
Speaking on Tuesday, IRA CEO, Al Haj Ibrahim Kaddunabbi Lubega said acquisition of the certification means continued provision of quality, professional service and an undertaking of continuous improvement in service delivery.
“Insurance Regulatory Authority at all times commits to providing timely and quality regulatory services through institutional strengthening, market development, compliance, regulation, supervision and stakeholder excellence. If we make an undertaking that we must respond to you within two days, it must be that. If we don’t, we must explain because we are not doing anybody a favour, we are doing our job,” Kaddunabbi said.
He said the ISO certification means uploading high standards and committing to improvement everyday as the insurance regulator does its work.
“We are committed to ensuring the service we give to all of you is at all times improving.”
The Director Strategy and Market Development at the Insurance Regulatory Authority Sande Protazio said the acquisition of the ISO certification will have benefits trickle down to the members of the public.
“For businesses, those that depend on our regulatory services will expect us to deliver on whatever we promise. We already have standards, for example if licence application has been submitted, there are standards in terms of days they should have the licence. When a business sends an inquiry, there is a time it will receive a respond from IRA. This means the business can plan ably on their part. The certification is about excellence, creating certainty and improving standards for the public,” Sande said.
According to the IRA CEO, as regulators, they decided to go and be checked and this means they are to offer quality service which means the regulated must also fall in line.
“No body would do anything to is if we didn’t go for ISO certification. We however decided to do it and it means we want the people who offer the services to the policyholder and prospects to follow suit. What should entice and make the public happy is that what is seen at the top is going to be seen to the people we regulate,” Kaddunabbi said.
IRA board member, James Muwawu, who represented the board chairman, Dr.Nkoote Nabeta hailed the management and staff for the rigorous exercise which led to the ISO certification.
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