Africa-Press – Uganda. Roke Telkom, a telecommunications and cloud solutions provider, has announced the launch of its new, comprehensive suite of Roke Managed Services.
Think of this as Roke Telkom taking over your complicated tech problems. This new service is all about helping businesses — from large corporations to fast-growing SMEs — use technology more effectively, reduce frustrating system failures, and focus entirely on their core business operations.
In today’s world, every Ugandan business relies on computers and the internet. Yet, many struggle with challenges such as a shortage of skilled tech staff, unreliable connectivity, and high operational costs.
Roke Managed Services solves these issues by managing critical IT and network tasks, ensuring improved workflow, higher productivity, and access to experienced IT professionals.
Roke’s new portfolio of Managed Services provides comprehensive support, anchored by five core solutions plus Disaster Recovery as a Service. These essential offerings are designed to cover every aspect of a business’s digital infrastructure.
The core solutions include Managed Networks, where Roke Telkom handles the entire LAN setup and support, including Wi-Fi, SD-WAN, cabling, switching, and routing to ensure consistently reliable connectivity.
For robust protection, Managed Security delivers 24/7 threat monitoring, rapid response, and industry-leading tools to pre-empt hacks, ransomware, and data loss.
Seamless communication is ensured through Managed Telephony, covering installation, setup, and maintenance of both cloud-based and on-premises PBX systems for smooth, high-quality voice services.
In addition, Managed Infrastructure places server management in professional hands, overseeing setup, support, and maintenance whether servers are hosted on-site, in the cloud, or in a hybrid environment.
Crucially, the addition of Disaster Recovery as a Service guarantees business continuity by backing up data in real time and enabling swift recovery after any system failure or cyberattack.
These services are backed by key performance guarantees, including 99.8% uptime under the Service Level Agreement, 24/7 customer support with continuous monitoring and proactive maintenance, and robust security measures such as firewalls, encryption, and strict access controls.
The services also feature cloud-based management, network optimisation, and scalability, making it easier for businesses to accommodate growing users and devices without compromising performance.
Peter Muhumuza, Chief Technology Officer of Roke Telkom, emphasised the transformative nature of the new offering.
“Roke Managed Services is a game-changer for Ugandan businesses. We’re moving beyond simply providing connectivity and becoming a true technology partner. By leveraging our infrastructure and expertise, enterprises and SMEs can offload the complexities of IT management and gain a competitive edge. This launch is a significant step in fuelling the nation’s digital growth, ensuring that system downtime and technical roadblocks no longer stand in the way of innovation and success.”
Roke Telkom is already supporting key sectors such as financial services, education, and manufacturing, and this new service makes it easier than ever for organisations to manage their digital operations and focus on what they do best.
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