Africa-Press – Angola. The global debt of the customers of the National Electricity Distribution Company (ENDE), across the country, is estimated at around 160 billion kwanzas, a situation that is worrying its Board of Directors.
Speaking to journalists at the closing of the VI Extended Board of Directors of ENDE, in Benguela, Hélder de Jesus Adão, Chairman of the Board of Directors of ENDE, was dissatisfied with the company’s results in 2022, because the targets were not achieved in terms of billing.
Hélder de Jesus Adão made it known that the goals set out in the institution’s strategic plan were to charge at least 80 percent of what is billed, in order to reduce commercial losses.
“Our losses should be below 20 percent. We couldn’t do it”, admitted Hélder de Jesus Adão, stating that, for the current year, ENDE is working to improve billing, thus reducing losses.
Indeed, he said that some problems in customer billing had already been identified and the challenge at the moment was to invest in counting the electricity consumption by each customer.
However, the interviewee stressed that, when there is no meter or counter on the consumer side, there is always a billing conflict and, sometimes, it can be excessive and harm customers.
That is why he insisted on the idea that the bet is now the prepaid payment system, thus allowing customers to be better framed in contracts, according to their category.
“We have several sub-tariffs (…). There are clients who end up being poorly framed in their hiring”, he assumes, noting that some users belong to one category and, sometimes, are hired in another.
According to him, there are some errors found in the billing that should be corrected, as the focus of ENDE is the commercialization of energy, which is its core activity.
Thus, it looks with apprehension at the results during the year 2022, justifying that they were below the targets set in the strategic plan in relation to invoicing and the collection of accumulated debt.
“We need, then, to correct what was badly done, to draw up new strategies, so that this year we can achieve the goals”, he stressed.
At the event, held in Benguela, provincial directors of distribution centres, department heads, representatives of the trade union commission, partners and suppliers, authorized ENDE agents gathered for two days.
With an electrification rate of around 43 percent, according to available data, Angola has one million and 879 thousand electricity consumers under the supervision of the ENDE.
For More News And Analysis About Angola Follow Africa-Press
