Africa-Press – Mauritius. At least 127 services are ready to be provided online, Minister of Communication, Knowledge and Technology, Mr Thulagano Segokgo has revealed. He revealed this Friday when addressing a digital transformation workshop held in partnership with the African Union-European Union Digital for Development Hub, where Estonia, one of the leading countries in online service provision, shared notes with Botswana.
Mr Segokgo said services ready to be provided online included marriage, driver and vehicle registration, labour complaints and case registration, import and exports permits and tertiary students’ financing.
“This is a continuous effort expected to cover two financial years,” he said adding that government planned to avail over 400 services online.
Mr Segokgo said government would provide multiple online access channels such as mobile application, point of sale service for centralised government payments as well as government to government and government to employee interactions.
The minister also disclosed that government was working on several legislations such as an electronic government bill. The legislation, he said, was expected to facilitate access to electronic government services, improve service delivery, administrative functions and productivity as well as enhance access to information.
Minister Segokgo explained that all the efforts were aimed at optimising public service delivery. Estonia undersecretary for economic and development affairs, Ms Mariin Ratnik said her country was one of the world’s leading digitally transformed nations.
She said the feat was achieved through a political leadership which advocated for digitalisation making Estonia one of the most successful economies in Europe.
The country was using less paper every year, boasted smooth operations and efficient services, she said. Ms Ratnik commended Botswana for being on its way to tapping into the benefits of digitalisation.
EU ambassador to Botswana and SADC, Ms Petra Pereyra said given Botswana’s ambition of transforming into a knowledge-based economy, Estonia was a good example to emulate.
She said the EU was prepared to help Botswana attain its digital transformation ambitions. Ms Pereyra pointed out that the COVID-19 pandemic had shown that digitalisation was essential for provision of services.
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