Africa-Press – Namibia. TELECOM Namibia, has said that it stands to lose a monthly income of N$7,5 million as a result of unregistered prepaid sim cards.
Telecom Namibia on 2 April 2024 announced the deactivation of 191,598 unregistered prepaid Subscriber Identity Module (SIM) cards, effective April 1, 2024.
In the meantime, Customers have flocked to TN teleshops since the 2nd of April and with TN recording significant number of registered users daily.
Thus, this amount will vary from day to day, as more customers register their numbers.
Nomvula Kambinda, Head of Corporate Communication & Public Relations at said that Telecom Namibia received complaints of customers who claim to have their sim cards deactivated despite having registered their sim cards.
“The company is requesting all affected customers to contact the Customer Care Centre on 11000 or the Social Media Helpdesk via WhatsApp on 0852111111 and give their contact details for their sim cards to be activated soonest. Additionally, customers seeking a new mobile identity can opt to purchase a new 085 SIM card at any Telecom Namibia Teleshop. These cards can be activated and registered instantaneously, empowering you to select your preferred phone number and begin utilizing our services immediately,” Kambinda said.
The spokesperson further shared that Telecom Namibia Teleshops will be extending their operating hours by two hours each day until April 15th, 2024.
This extended schedule will allow customers with deactivated SIM cards ample opportunity to visit a Teleshop and complete the registration process.
“We encourage all affected customers to take advantage of this extended service window and visit their nearest Teleshop to reactivate their SIM cards. Our friendly staff is available to assist you with the registration process and ensure a swift return to enjoying our telecommunication services,” Kambinda concluded.
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