Africa-Press – Zimbabwe. THE Zimbabwe Revenue Authority (Zimra) has obtained ISO 9001:2015 Quality Management Systems certification, becoming the fourth revenue authority in Africa to meet the global standard.
This was revealed during the ground-breaking ceremony of a new Zimra head office in Mount Pleasant, Harare, last week.
The ISO 9001:2015 certification is an internationally-recognised benchmark that confirms that an institution’s processes are efficient, consistent and fully aligned with global quality management standards.
Speaking during the ceremony, Zimra board chairperson Anthony Mandiwanza said the certification assured taxpayers and stakeholders that the authority’s processes met international standards.
“It reflects the commitment of management and staff, supported by the oversight of the board,” he said, adding that the accreditation formed part of a broader effort to strengthen institutional culture, improve service delivery, and reinforce public trust in the authority.
The certification announcement coincided with Zimra breaking ground for its new head office, a development Mandiwanza said would enhance the authority’s operational efficiency and institutional identity.
He said Zimra could not continue operating as a tenant of the very clients it regulated, arguing that the current arrangement undermined the symbolic authority expected of a national revenue collector.
“An institution tasked with enforcing compliance and upholding national revenue integrity cannot operate from a position that symbolically weakens its authority. Owning our head office is, therefore, about governance, integrity and public confidence,” he said.
The new facility is expected to be digitally enabled, energy-efficient and built to accommodate next-generation tax administration systems.
Mandiwanza said the authority was in the middle of a transition from an enforcement-driven perception to a service-oriented, customer-centred model.
The transformation framework includes digitalisation for transparency and efficiency, governance reforms to improve accountability and expanded taxpayer education to encourage voluntary compliance.
“Efficient tax systems are not built quietly or accidentally. They are built through conviction, vision and national will,” he said.
“As we break this ground and celebrate ISO certification, we are saying to the world that Zimra is reforming, modernising and positioning itself as a solid, excellence-oriented institution,” he said.
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