Africa-Press – Angola. Customers used 1.1 billion kwanzas at Automatic Payment Terminals in November, above the 989.3 million kwanzas recorded in November 2022, according to recent data from the Interbank Services Company (EMIS).
The value transacted in November also represents a reduction of 50.4 percent in relation to the amount transacted in the previous month, which was 2.4 billion kwanzas,
However, card payments in November were 262.8 billion kwanzas, an increase of 13.1 percent, compared to the same period in 2022, with a record of 228.2 billion kwanzas.
The numbers mean that there is a need to control the money that circulates outside the financial system to control inflation, according to some experts.
Throughout the year, until December 20, 2023, customers made 56.6 million transactions with multicaixa cards, which corresponds to a reduction of 13.8 percent compared to the previous year.
The number of transactions represented the equivalent of 1.1 billion kwanzas in cash, with purchases (603.6 billion), withdrawals (331.1 billion) and payments (262.8 billion) contributing to this value. thousand millions).
Need for cash on hand
This Thursday (20), reporting team took to the streets and once again saw the same flooding that occurred in the last two months in the country’s capital, and the dilemma of the lack of money in ATMs persists and has generated complaints from users.
And this time, the reporting team decided to understand what makes people queue at ATMs to withdraw money, and they can choose to use existing electronic services to make payments.
This is how some bank customers who use a multicaixa card pointed out that the need to make purchases in the informal market, as well as failures in reading multicaixa cards in some establishments, force them to choose to have money in their pocket.
For public servant Jackson José, for example, most traders are not familiar with new technologies and this means that people are always looking for banknotes.
“The bakery and most of the canteens I frequent don’t have TPA and the few stores that do, sometimes have problems reading them when paying, a situation that forces me to always have notes with me as a precaution”, he said.
He called for merchants to raise awareness about the ease of using electronic payment technologies, while at the same time warning commercial banks to reduce bureaucracy for customers to acquire TPA.
The policy of commercial banks must be more attractive, and awareness must also be raised among traders in order to overcome the current difficulties”, he recommended.
Alírio Gomes, who at the time was at one of the ATMs in the city center, claims that in addition to needing to use the money for the taxi, he always needs to have valuables on hand to shine his shoes, cut his hair and “we who We live in less developed neighborhoods and we also don’t have many options for making card payments.”
Timóteo Gabriel says he had to leave his neighborhood on the outskirts to Mutamba, where, despite the floods, the process is faster. However, he states that most services make use of the multicaixa card and Internet Banking services, however, many times “we have come across failures in banking applications and even in merchants’ TPAs”.
Therefore, he prefers, whenever he receives his salary, to raise some amounts for urgent needs and even basic needs.
“I like bombó, banana with jinguba and the ladies are not yet digitalized”, he explained.
Nereida Muxiri is of the opinion that until the entire population has bank accounts, it will be impossible to reduce flooding at ATMs.
“During the week I did my shopping in the warehouses and supermarket, but I will need to go to Praça do Trinta to pick up some vegetables, such as vegetables and so on. Most of the traders in these markets do not have TPA”, he said.
Multicaixa user Mariano Jamba reported that he works with many merchants, but not all of them accept payment by bank transfer and do not have the culture of using new technologies, highlighting that many people still use analog phones and are not informed about the ease of these services. .
Mariano Jamba, who also owns a bar, claims that although he has an Automatic Payment Terminal (TPA), there are customers who do not have a multicaixa card, hence the need to always have notes to give change. “I’m waiting in line because I need money to pay the mechanic. He doesn’t accept payment by transfer. Furthermore, I interact with some people who don’t use new technologies”, he informed.
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