Africa-Press – Uganda. Roofings Group has officially launched a new e-commerce platform, marking a major step in its digital transformation strategy aimed at improving customer convenience and service delivery.
The company partnered with Tech Mahindra to develop the platform, which is designed to modernise the steel purchasing process. Customers can now browse products, view transparent pricing, place orders, and make payments online from anywhere in the world.
Speaking at the launch, Roofings Group Chairman Sikander Lalani applauded the company’s internal teams for their dedication and effort in bringing the project to completion.
“This platform is a result of collective commitment and long hours of hard work. It reflects our vision of embracing innovation to better serve our customers,” he said.
Dr. Lalani noted that the platform will particularly benefit Ugandans in the diaspora, who previously relied on intermediaries to make purchases. He said the system now offers a direct, secure, and efficient channel, giving customers greater control over transactions.
Executive Director Oliver Lalani said the company is extending its innovation beyond manufacturing into sales and customer service.
He highlighted that Roofings has already achieved Level 2 automation at its state-of-the-art production facility in Namanve and is now replicating similar advancements in its commercial operations.
“This innovation demonstrates our commitment to evolving customer needs and promoting transparency in the steel industry,” he said. “Customers can clearly view products, pricing, and available options something that has not been common in this sector.”
Group Sales Manager Joseph Arinaitwe said the move was informed by growing demand for digital procurement solutions.
“There has been a consistent demand for online purchasing options, especially from customers who cannot physically visit our premises. This platform addresses that gap by enabling seamless remote ordering via phone or computer,” he said.
Management also revealed that the platform supports flexible payment options, including mobile money, debit and credit cards, all at no extra cost. Customers who make purchases online will also benefit from exclusive discounts.
The launch positions Roofings Group among a growing number of companies embracing digital solutions to enhance efficiency, transparency, and customer experience in Uganda’s industrial sector.
